(Feb-2026) ITIL-4-Foundation Exam Dumps Contains FREE Real Quesions from the Actual Exam
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Earning the ITIL 4 Foundation Certification demonstrates a basic understanding of the ITIL 4 framework and its best practices. It is a valuable credential for IT professionals who want to advance their career in IT service management. ITIL 4 Foundation Exam certification is recognized globally and can open up many job opportunities in various industries, including IT, healthcare, finance, and government. Moreover, it provides a solid foundation for further ITIL 4 certifications, such as ITIL 4 Managing Professional and ITIL 4 Strategic Leader.
ITIL 4 Foundation certification exam covers a range of topics, including the four dimensions of service management, the service value system, the guiding principles of ITIL 4, and the ITIL practices. Candidates will be tested on their knowledge of these topics through a multiple-choice exam that consists of 40 questions. The duration of the exam is 60 minutes, and candidates need to score 65% or higher to pass.
NEW QUESTION # 53
Which statement about costs is CORRECT?
- A. Costs imposed on the consumer are costs of service warranty
- B. Costs removed from the consumer are part of service consumption
- C. Costs removed from the consumer are part of the value proposition
- D. Costs imposed on the consumer are costs of service utility
Answer: C
NEW QUESTION # 54
Which statement about the 'four Ps' of service design is CORRECT?
- A. Products refers to producers and metrics
- B. Processes refers to skill and training
- C. People refers to technology and tools
- D. Partners refers to suppliers and vendors
Answer: D
NEW QUESTION # 55
Identify the missing word(s) in the following sentence.
The purpose of the problem management practice is to reduce me likelihood and impact of incidents by identifying actual and potential causes of incidents and managing [p] and known errors.
- A. workarounds
- B. changes
- C. configuration items
- D. events
Answer: A
Explanation:
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors1. Workarounds are temporary solutions that reduce or eliminate the impact of an incident or problem for which a full resolution is not yet available2. Known errors are problems that have a documented root cause and a workaround3. References: ITIL Foundation - ITIL 4 Edition, page 15; ITIL4 - A Pocket Guide, page 35; ITIL4 Practice Guide: Problem Management, page 7.
NEW QUESTION # 56
Which is the BEST type of resource for investigating complex incidents?
- A. Detailed work instructions
- B. Disaster recovery plans
- C. Self-help systems
- D. Knowledgeable support staff
Answer: D
NEW QUESTION # 57
Which is an example of a business related measurement?
- A. The average time to response to change requests
- B. The number of passengers checked in
- C. The average resolution time for incidents
- D. The number of problems resolved
Answer: B
NEW QUESTION # 58
For which purpose would the continual improvement practice use a SWOT analysis?
- A. Understanding the current state
- B. Ensuring everyone actively participates
- C. Tracking and managing ideas
- D. Defining the future desired state
Answer: A
Explanation:
Explanation
The second step is to conduct an objective current-state assessment of existing services and service management practices. This should include consideration of the users' perception of the value being received, along with a review of people's competencies and skills, the processes and procedures involved, the capabilities of the available technological solutions and the prevailing organizational culture. The success of an improvement initiative depends on a clear and accurate understanding of the starting point and the required impact of the initiative.
For example, an organization can measure the current net promoter score (NPS) from a customer satisfaction survey, conduct a benchmark survey against its competitors or review findings of operational statistics or audit reports to understand its current state. If this step is skipped, the current state will not be understood and there will not be an objective baseline measurement against which improvement can be measured.
https://www.bmc.com/blogs/itil-continual-improvement/
NEW QUESTION # 59
Which ITIL concept helps an organization to make good decisions?
- A. Practices
- B. Four dimensions of service management
- C. Guiding principles
- D. Service value chain
Answer: C
NEW QUESTION # 60
What ensures that a service provider and a service consumer continually co-create value?
- A. Service relationship management
- B. Service offerings
- C. Service consumption
- D. Change enablement
Answer: A
Explanation:
A service relationship is defined as the cooperation between a service provider and service consumer. Service relationships are established between two or more organizations to co-create value. An organization can play the role of provider or consumer interchangeably, depending on the situation.
https://www.bmc.com/blogs/itil-key-concepts-service-management/#:~:text=and%20stakeholder%
20management.-,Service%20Relationships,interchangeably%2C%20depending%20on%20the%20situation.
NEW QUESTION # 61
Which practice has a purpose that includes observing a service to report selected changes of state identified as
events?
- A. Incident management
- B. Information security management
- C. Monitoring and event management
- D. Change control
Answer: B
NEW QUESTION # 62
Which action is performed by a service provider?
- A. Ensuring access to agreed resources
- B. Requesting required service actions
- C. Receiving of the agreed goods
- D. Authorizing budget for service consumption
Answer: A
NEW QUESTION # 63
Which practice makes new services available for use?
- A. Release management
- B. IT asset management
- C. Deployment management
- D. Change enablement
Answer: A
NEW QUESTION # 64
What happens if a workaround becomes the permanent way of dealing with a problem that cannot be resolved cost-effectively?
- A. The problem remains in the known error status
- B. Problem management restores the service as soon as possible
- C. The problem record is deleted
- D. A change request is submitted to change control
Answer: A
NEW QUESTION # 65
Which of the following is the MOST important for effective incident management?
- A. Balanced scorecard review
- B. Automated pipelines
- C. Collaboration tools and techniques
- D. A variety of access channels
Answer: D
Explanation:
Effective incident management often requires a high level of collaboration within and between teams as this can facilitate information-sharing and learning, as well as helping to solve the incident more efficiently and effectively. There may also be a need for good collaboration tools so that people working on an incident can work together effectively. One technique that takes advantage of collaboration is termed swarming. This brings many different stakeholders together to work on the issue. Management of incidents may require frequent interaction with third party suppliers, and routine management of this aspect of supplier contracts is often part of the incident management practice.
https://www.bmc.com/blogs/itil-incident-management/
NEW QUESTION # 66
Which dimension includes the knowledge needed for the management of services?
- A. Value streams and processes
- B. Organizations and people
- C. Partners and suppliers
- D. Information and technology
Answer: B
NEW QUESTION # 67
Where are the details of the required performance outcomes of a service denned?
- A. Service requests
- B. Service offerings
- C. Service components
- D. Service level agreements
Answer: D
NEW QUESTION # 68
An organization asks a stakeholder to review a planned change. Which guiding principle does this demonstrate?
- A. Keep it simple and practical
- B. Start where you are
- C. Collaborate and promote visibility
- D. Focus on value
Answer: C
NEW QUESTION # 69
Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?
- A. Service configuration management
- B. Deployment management
- C. Service request management
- D. Change enablement
Answer: C
NEW QUESTION # 70
Which ITIL guiding principle recommends using existing services, processes and tools when improving
services?
- A. Progress iteratively with feedback
- B. Keep is simple and practical
- C. Start where you are
- D. Focus on value
Answer: C
NEW QUESTION # 71
A good way to apply the ITIL guiding principle 'keep it simple and practical' is to:
- A. Re-use nothing from the current state
- B. Understand that fast does not mean incomplete
- C. Communicate so that the audience will hear
- D. Adopt a practice which is easy to follow
Answer: D
Explanation:
The ITIL guiding principle 'keep it simple and practical' advises organizations to use the minimum number of steps and resources needed to accomplish an objective1. A good way to apply this principle is to adopt a practice which is easy to follow, understand, and communicate2. This helps to avoid unnecessary complexity, bureaucracy, and duplication3. Reference: ITIL Foundation - ITIL 4 Edition, page 7; ITIL 4 - A Pocket Guide, page 25; ITIL 4 Practice Guide: Keep It Simple and Practical, page 9.
NEW QUESTION # 72
A flaw in an application could cause a service to fail IT staff are actively analysing the application to try and understand what is going on. What is the correct name for this type of flaw?
- A. Known error
- B. Event
- C. Incident
- D. Problem
Answer: D
NEW QUESTION # 73
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ITIL 4 Foundation Certification Exam is a well-recognized certification program that is designed to equip professionals with the requisite knowledge and skills to manage IT services effectively. ITIL 4 Foundation Exam certification exam is the foundation level of the ITIL 4 certification scheme, which is globally recognized as the standard for IT service management. The ITIL 4 Foundation Certification Exam is focused on providing a holistic approach to the IT service management framework by incorporating agile, DevOps, and lean concepts.
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