Free ITIL-4-Foundation Questions for ITIL 4 Foundation ITIL-4-Foundation Exam as PDF & Practice Test Engine

Which practice requires focus and effort to engage and listen to the requirements, issues, concerns and daily needs of customers?

A good way to apply the ITIL guiding principle 'keep it simple and practical' is to:

What is MOST LIKELY to be handled as a service request?

What is the CORRECT order for the three phases of problem management?

What are the KEY stakeholder groups that service providers should cooperate with?

Which TWO of the following statements are MOST associated with the optimize and automate' guiding principle?
1. It is important to assess which method of communication is appropriate 'or each type of stakeholder.
2. Complex systems should be designed with an understanding of how the components' parts are related.
3. Organizations should consider whether technology could improve the eficiency o' manual processes.
4 It is important to understand the organization's objectives when assessing the impact of potential improvements.

A service will be unavailable for the next two hours for unplanned maintenance.
Which practice is MOST LIKELY to be involved in managing this?

Which organization delivers output or outcomes of a service?

Identify the missing work in the following sentence.
An organization which is undertaking an improvement initiative should [?] the existing methods and services when building for the future.