[Apr-2026] 100% Actual ITIL-4-DITS dumps Q&As with Explanations Verified & Correct Answers
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Peoplecert ITIL-4-DITS (ITIL 4 Leader: Digital & IT Strategy) Certification Exam is designed for professionals who are interested in advancing their skills and knowledge in the field of digital and IT strategy. ITIL 4 Leader: Digital & IT Strategy Exam certification is recognized globally and is highly valued by employers in various industries. ITIL-4-DITS exam covers a wide range of topics, including the development and implementation of digital and IT strategies, transformational leadership, and the use of emerging technologies to improve business processes.
Peoplecert ITIL-4-DITS Exam is designed to assess candidates' knowledge and understanding of key digital and IT strategy concepts, frameworks, and best practices. ITIL-4-DITS exam covers a wide range of topics, including the role of digital and IT strategy in business transformation, the principles of digital and IT strategy development, the use of digital technologies to drive business value, and the governance and management of digital and IT strategy. Successful completion of the ITIL 4 Leader: Digital & IT Strategy certification demonstrates that candidates have the knowledge, skills, and expertise required to develop and implement effective digital and IT strategies that align with business objectives and deliver value to the organization.
NEW QUESTION # 11
Which term includes the use of hardware and software to store, retrieve, transmit, and manipulate data?
- A. Digital business
- B. Digital transformation
- C. Digital strategy
- D. Digital technology
Answer: D
Explanation:
Digital technology includes the use of hardware and software to store, retrieve, transmit, and manipulate data. It is one of the components of digital transformation, which is the use of digital technology to create new or modify existing business processes, culture, and customer experiences. Digital strategy is the plan for how an organization will use digital technology to achieve its goals and objectives. Digital business is the business model that leverages digital technology to create value for customers and stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5-6
NEW QUESTION # 12
An organization is performing a digital readiness assessment. The results of areas that have been assessed are:
* The value streams for creating and maintaining digital services are clearly defined
* There is a need to improve how automation is used to create digital services
* The organization's attitude to risk does not match their digital strategy Which other area should be assessed?
- A. The activities and processes used for managing services
- B. The policies and practices for staff development and learning
- C. The business case for organizational transformation
- D. The organization's approach to responding to threats
Answer: B
NEW QUESTION # 13
The leaders of an organization ate defining an approach to optimize its value streams and processes to create a more efficient way of working.
What should this approach focus on?
- A. Elimination of waste
- B. Organizational resilience
- C. Organizational agility
- D. Uninterrupted delivery
Answer: A
Explanation:
Elimination of waste is about identifying and removing any activities, resources, or outputs that do not add value to the customers or the organization. This can help optimize value streams and processes, improve efficiency and effectiveness, reduce costs and risks, and increase customer satisfaction. Reference: ITIL 4 Leader: Digital and IT Strategy, page 64
NEW QUESTION # 14
An organization is entering a new market with a range of services. Similar services already exist in the market, and the demand is high.
Which is the BEST approach to pricing and charging for the services in the new market?
- A. Adjust competitive prices for the market and competition
- B. Ensure service costs are clear to the consumers to help regulate prices
- C. Adopt a short-term Increase in the pricing and margins
- D. Establish long-term contracts with fixed prices to help secure future Income
Answer: A
Explanation:
Adjusting competitive prices for the market and competition is about setting prices that reflect the value of the services, the demand and supply in the market, and the prices of similar or substitute services offered by competitors. This can help attract customers, increase sales, and gain market share. Reference: ITIL 4 Leader: Digital and IT Strategy, page 81
NEW QUESTION # 15
Which parallel model is based on using the Income generated by an existing business model to fund a new digital business model until can fund itself?
- A. Cannibalism
- B. Concurrence
- C. Erosion
- D. synergism
Answer: C
NEW QUESTION # 16
An organization has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives. What does this describe?
- A. Operational technology
- B. Digital positioning
- C. Organizational disruption
- D. Digital transformation
Answer: D
Explanation:
Digital transformation is the use of digital technology to create new or modify existing business processes, culture, and customer experiences to meet changing market needs and expectations. An organization that has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives has undergone a digital transformation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5
NEW QUESTION # 17
Which statement about metrics is CORRECT?
- A. Lagging metrics predict what a is likely to happen in the future
- B. Legging metrics report what has been achieved
- C. Lagging metrics are easy to measure and to influence
- D. Leading metrics ate difficult to measure, but easy to Influence
Answer: C
NEW QUESTION # 18
An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it.
What is the MOST approach to achieve this?
- A. Utilize metrics to ensure stall comply with the strategy
- B. Tallor strategic communications to the stakeholders preferences
- C. Deliver compulsory strategic awareness sessions regularly
- D. Ensure there is one common communication channel for the strategy
Answer: B
NEW QUESTION # 19
An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?
- A. Omnichannel delivery
- B. Market relevance
- C. Customer feedback
- D. Customer analytics
Answer: A
Explanation:
Omnichannel delivery is about providing a consistent and seamless customer experience across different channels and touchpoints. This can help increase customer satisfaction, loyalty, and retention. The insurance company should consider how to align and integrate its different sales channels to deliver a unified and coherent service to its customers. Reference: ITIL 4 Leader: Digital and IT Strategy, page 17
NEW QUESTION # 20
An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.
As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?
- A. A mixed demographic of users with varied levels of IT skills
- B. Knowledge and understanding of potential Innovative technology
- C. Well-trained service desk staff with a broad set of skills
- D. Employment laws effecting service provider staff
Answer: C
Explanation:
Well-trained service desk staff with a broad set of skills are an important factor to consider to ensure that the service provider has the capability to provide the service. They are the main point of contact for customers and users, and they need to be able to handle different types of requests, issues, and feedback. They also need to be able to support the highest level of support to users, which requires technical, communication, and problem-solving skills. Reference: ITIL 4 Leader: Digital and IT Strategy, page 67-68
NEW QUESTION # 21
Which statement about metrics is CORRECT?
- A. Lagging metrics predict what a is likely to happen in the future
- B. Legging metrics report what has been achieved
- C. Leading metrics ate difficult to measure, but easy to Influence
- D. Lagging metrics are easy to measure and to influence
Answer: B
Explanation:
Lagging metrics report what has been achieved by measuring the outcomes or results of past actions or activities. They are easy to measure but difficult to influence. They are useful for evaluating performance and validating hypotheses. Leading metrics predict what is likely to happen in the future by measuring the inputs or drivers of future outcomes or results. They are difficult to measure but easy to influence. They are useful for forecasting and influencing performance. Reference: ITIL 4 Leader: Digital and IT Strategy, page 83-84
NEW QUESTION # 22
Which is NOT an essential consideration when developing a digital strategy?
- A. Understanding which systems will form die digital technology programme
- B. Understanding emerging technologies Hal could affect the organization
- C. Understanding the risks involved with digital opportunities
- D. Understanding how to identify potential opportunities
Answer: A
Explanation:
Understanding which systems will form the digital technology programme is not an essential consideration when developing a digital strategy. It is a more detailed and technical aspect that can be defined later in the implementation phase. The essential considerations when developing a digital strategy are more focused on understanding the organization's vision, goals, values, customers, markets, competitors, opportunities, risks, and capabilities. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5-6
NEW QUESTION # 23
Which is the BEST description of the relationship between organization's products, services, and resources?
- A. An organization's resources are combinations of the organization's services
- B. An organization's services ate based on the organization's products
- C. An organization's resources are combinations of the organization's products
- D. An organization's products are required for the execution of an activity
Answer: D
NEW QUESTION # 24
Which describes digital technology?
- A. A combination of information technology and operational technology
- B. The application of technology for detecting changes in physical devices
- C. The internal IT team of a service provider organization
- D. An organization that is enabled to do business significantly differently
Answer: A
NEW QUESTION # 25
An organization is reviewing its internal and external sources of finance to understand how much money is available from each source.
Which concept BEST explains the focus of this review?
- A. Capital expenditure
- B. Freemium models
- C. Funding mix
- D. Operating expenditure
Answer: C
NEW QUESTION # 26
An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.
What combination of risk capacity and risk appetite this situation?
- A. High risk capacity, high risk appetite
- B. Low risk capacity, low risk appetite
- C. High risk capacity, low risk appetite
- D. Low risk capacity, high risk appetite
Answer: D
NEW QUESTION # 27
A commercial service provider is using PESTLE analysis to help them develop a new strategy. Their customers work in a regulated environment and expect the IT services to be delivered through multiple channels.
Which factor is the MOST relevant to consider in this situation?
- A. Government policies for using secure IT systems change regularly and will affect the IT services
- B. Service provider value streams for creating new IT services are too complex and outdated
- C. Service provider policies for reusing and removing IT equipment are maintained and audited
- D. Service provider staff have many skills and can support a range of different technologies
Answer: A
NEW QUESTION # 28
Which is an example of industry disruption?
- A. A software provider has developed a new satellite navigation system for the serf-driving cat market that has become the system of choice for car manufacturers
- B. An organization transitioned a large number of its services to a cloud provider to remain competitive In their market
- C. A mobile phone provider has adopted a new operating model in response to threats from the competition which has resulted In the provider becoming the market leader
- D. A service provider has launched a new app to support collaboration that is easy to use, and is popular with consumers from many markets
Answer: A
NEW QUESTION # 29
A software development organization has a very traditional way of working that no longer meets their market needs. They currently manage all budgets via their development and operations business units. They want to change so that they can develop and deploy solutions rapidly In response to constantly changing market needs.
How should they change their funding model to support this?
- A. Provide additional funding lo development and operations
- B. Provide additional funding via the research and development budget
- C. Switch 10 funding teams and value streams
- D. Switch to funding programmes and protects
Answer: C
NEW QUESTION # 30
An organization provides services to businesses and private customers, it is now reviewing. its strategy and needs to ensure that the strategy sufficiently addresses the external perspective.
Which question BEST supports this objective?
- A. What markets do we serve?
- B. How can we reduce costs?
- C. How do we get to where we want to be?
- D. How can we improve operational efficiencies?
Answer: A
NEW QUESTION # 31
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The ITIL 4 Leader: Digital & IT Strategy Exam certification exam is intended for professionals who have achieved the ITIL 4 Managing Professional (MP) or ITIL 4 Strategic Leader (SL) certification. The ITIL-4-DITS certification is ideal for IT professionals who want to advance their skills in digital and IT strategy and lead their organizations towards successful digital transformation. ITIL 4 Leader: Digital & IT Strategy Exam certification not only demonstrates the professional's expertise but also validates their commitment to continuous learning and development.
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