2024 Valid C-C4H47I-34 Real Exam Questions (Updated) 100% Dumps & Practice Exam
[UPDATED 2024] SAP C-C4H47I-34 Questions Prepare with Free Demo of PDF
SAP C-C4H47I-34 Exam Syllabus Topics:
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NEW QUESTION # 18
What work center must a Sales Representative access to view the data visualizations produced by Relationship Intelligence?
- A. Activity Manager
- B. Playbooks
- C. My Network
- D. Guided Selling
Answer: C
Explanation:
Relationship Intelligence is a feature of SAP Sales Cloud Version 2 that provides insights into the level of engagement with external customers and the strength of relationships within the organization. To access Relationship Intelligence, a Sales Representative must use the My Network work center view, where they can see the relationship summary for all accounts and contacts in a single view, as well as the Hugrank, which indicates the relationship strength based on email and calendar activities. The My Network work center view also allows the Sales Representative to follow relationship recommendations, such as trending and fading accounts, and request warm introductions from colleagues who have stronger relationships with the contacts. References = Setting up Relationship Intelligence, Relationship Intelligence, Relationship Intelligence | SAP Help Portal, Relationship Intelligence - SAP Sales Cloud
NEW QUESTION # 19
When logged into Mobile Administration, which header and list fields can be configured to meet business requirements? Note: There are 3correctanswers to this question.
- A. Home page cards
- B. Lead list fields
- C. Target group list fields
- D. Task header layout
- E. Call list fields
Answer: A,B,E
Explanation:
Mobile Administration is a tool that allows administrators to configure the mobile app for SAP Service Cloud Version 2. Administrators can customize the header and list fields for different objects and views, such as calls, leads, opportunities, tasks, and more. Theheader fields are the fields that appear at the top of the object details screen, while the list fields are the fields that appear in the list view of the objects. By configuring the header and list fields, administrators can meet the business requirements of different roles and scenarios.
The correct answers are:
* A. Call list fields: Administrators can configure the call list fields to display the relevant information for each call, such as the account name, status, priority, duration, and more. This can help service agents to quickly identify and prioritize the calls they need to handle.
* C. Lead list fields: Administrators can configure the lead list fields to display the relevant information for each lead, such as the lead name, source, status, qualification, and more. This can help sales representatives to quickly identify and follow up on the leads they need to convert.
* E. Home page cards: Administrators can configure the home page cards to display the key information and actions for each role, such as the number of open tasks, calls, leads, opportunities, and more. This can help users to access the most important data and functions from the home screen of the mobile app.
The incorrect answers are:
* B. Target group list fields: Administrators cannot configure the target group list fields, as target groups are not supported in the mobile app for SAP Service Cloud Version 2. Target groups are collections of accounts or contacts that can be used for marketing campaigns or mass activities.
* D. Task header layout: Administrators cannot configure the task header layout, as the header layout is fixed for all objects in the mobile app for SAP Service Cloud Version 2. Administrators can only configure the header fields, but not the layout.
References = SAP Service Cloud Version 2 | SAP Help Portal (page 17), Mobile Administration - SAP Learning (page 4)
NEW QUESTION # 20
Digital Sales Engagement for Business Users is a capability that combines several new features that can provide great benefits to Sales Representatives, Distributor Sales Representatives and Sales Managers. Which of the following are part of this capability in SAP Sales Cloud Version 2? Note: There are 2 correctanswers to this question.
- A. Digital Selling Workspace
- B. Forecast Tracker
- C. Leads nurturing, Sales Activities and Email Templates
- D. Pipeline Manager
Answer: A,D
Explanation:
Digital Sales Engagement for Business Users is a capability that combines several new features that can provide great benefits to Sales Representatives, Distributor Sales Representatives and Sales Managers. These features include:
* Pipeline Manager: This feature allows you to check the overall health of your pipeline, and uncover opportunities in need of immediate attention1.
* Digital Selling Workspace: This feature allows you to set up an optimal user-centric workspace to access to all your tasks and sales tools2.
The other options are not part of this capability. Leads nurturing, Sales Activities and Email Templates are features of Digital Sales Engagement for Marketing Users3. Forecast Tracker is a feature of Pipeline Management and Forecasting4. References = 1: SAP Sales Cloud Version 2 Features | SAP Help Portal 2: Engage Your Prospects and Improve Lead Conversion with Digital Sales Engagement in SAP Sales Cloud Version 2 - Webcast 3: SAP Sales Cloud Version 2 - Deep Dive Part 2 - SAP Learning 4: SAP Sales Cloud Version 2 | SAP Help Portal
NEW QUESTION # 21
What information is displayed under the Insight section of Lead Overview? Note: There are 3 correctanswers to this question.
- A. Score Trend
- B. Calculated Key Factors
- C. Dynamic Key Factors
- D. Static Key Factors
- E. Lead Conversion Trend
Answer: A,B,E
Explanation:
The Insight section of Lead Overview provides you with valuable information about the Lead, such as:
* Calculated Key Factors: These are the factors that influence the Lead score, such as Lead Source,
* Industry, Revenue, etc. You can configure these factors in the Customer Insights settings1.
* Lead Conversion Trend: This shows you the historical trend of the Lead conversion rate, based on the number of Leads that were converted to Opportunities over time. You can use this to compare the performance of different Leads and identify the best practices for conversion2.
* Score Trend: This shows you the historical trend of the Lead score, based on the calculated key factors and the dynamic key factors. You can use this to monitor the progress and potential of the Lead over time2.
* Dynamic Key Factors: These are the factors that are updated automatically based on the interactions with the Lead, such as Email Opens, Clicks, Website Visits, etc. You can view these factors in the Engagement section of Lead Overview, not in the Insight section2.
* Static Key Factors: These are the factors that are fixed and do not change over time, such as Lead ID, Name, Status, etc. You can view these factors in the Details section of Lead Overview, not in the Insight section2. References = 1: In Version 2, Configure Customer Insights by defining personalized Key Metrics, section "Create a New Key Metric"2: Introducing SAP Sales Cloud Version 2, section "Lead engagement and insights".
NEW QUESTION # 22
When running the Lead Scoring Readiness Check, what prerequisites are required to meet the readiness criteria?
- A. There must be dynamic and static factors created by the administrator.
- B. There must be a minimum of 10000 leads in converted status and a minimum of 10000 leads in declined status.
- C. There must be a lead training model that has been trained and in active status.
- D. There must be a minimum of 1000 leads in converted status and a minimum of 1000 leads in declined status.
Answer: D
Explanation:
The Lead Scoring Readiness Check is a tool that helps you assess whether you have enough data and configuration to use the Lead Scoring feature. Lead Scoring is a machine learning-based functionality that assigns a score to each lead based on its likelihood of conversion. To run the Lead Scoring Readiness Check, you need to have the following prerequisites:
* A Conversion Target, which is a field that indicates the desired outcome of a lead, such as a sales order or an opportunity. You can select the Conversion Target in the Lead Scoring Model Settings.
* A minimum of 1000 leads in converted status and a minimum of 1000 leads in declined status, based on the Conversion Target field. This is to ensure that there is enough data for the machine learning algorithm to learn from and generate a reliable model.
* A Lead Scoring Model, which is a container that holds the configuration and training data for the Lead Scoring feature. You can create a Lead Scoring Model in the Leads Intelligence work center view.
* A valid SAP Cloud Platform account with the required services enabled, such as SAP Cloud Platform Machine Learning Foundation and SAP Cloud Platform Integration. This is to enable the communication and integration between SAP Service Cloud Version 2 and the machine learning services.
If you meet these prerequisites, you can run the Lead Scoring Readiness Check by selecting the Lead Scoring Model and clicking on the Check Readiness button. The tool will analyze your data and configuration and provide you with a readiness score and a feedback report. The readiness score indicates how ready you are to use the Lead Scoring feature, and the feedback report provides you with suggestions and recommendations to improve your readiness. References = SAP Service Cloud Version 2 | SAP Help Portal, Train Lead Scoring Model
NEW QUESTION # 23
As an Administrator of the SAP Sales Cloud Version 2 system, which of the following configurations can be done for Leads? Note: There are 2correctanswers to this question.
- A. Maintain Probability
- B. Maintain Routing Rules
- C. Create and manage custom Statuses
- D. Create and manage Forecast Categories
Answer: B,C
Explanation:
You can perform the following configurations for Leads as an Administrator of the SAP Sales Cloud Version
2 system:
* Create and manage custom Statuses: You can define custom statuses for Leads to reflect your business process and track the progress of each Lead. You can also specify the default status for new Leads and the status that indicates a qualified Lead1
* Maintain Routing Rules: You can create and assign routing rules for Leads to automatically distribute them to the appropriate sales representatives based on criteria such as territory, product, or source. You can also define the priority and validity of each rule2 You cannot perform the following configurations for Leads as an Administrator of the SAP Sales Cloud Version 2 system:
* Create and manage Forecast Categories: Forecast Categories are used to classify Opportunities based on their likelihood of closing and their impact on the sales pipeline. They are not applicable for Leads, which are potential customers who have not yet expressed interest in buying3
* Maintain Probability: Probability is a percentage value that indicates the chance of winning an Opportunity. It is calculated based on the Forecast Category and the Sales Methodology. It is not applicable for Leads, which are not yet Opportunities.
References = 1: Maintaining Lead Statuses 2: Maintaining Routing Rules for Leads 3: Maintaining Forecast Categories : [Maintaining Probability]
NEW QUESTION # 24
When maintaining Account master data, where can you enter Payment Terms?
- A. In the Account Hierarchy
- B. In the Account General Data
- C. In the Account Overview
- D. In the Account Sales Data
Answer: D
Explanation:
Payment Terms are part of the Account Sales Data, which can be maintained in the Sales Data tab of the Account master data. Payment Terms specify the conditions under which a vendor completes a sale. They determine when the customer must pay their invoice and the discount they receive for paying early. Payment Terms are assigned to an Account based on the Sales Organization, Distribution Channel, and Division. References = SAP Service Cloud Version 2 for Utilities Integration with SAP S/4HANA, page
9; SAP Service Cloud Version 2, Add-On for Utilities - SAP Online Help, page 13.
NEW QUESTION # 25
When creating a new Business User, what pre-requisites are required? Note: There are 2correctanswers to this question.
- A. A unique Email ID belonging to the Business User
- B. The Organizational Structure has to exist
- C. The security policy has to be assigned
- D. The Employee has to exist
Answer: A,D
Explanation:
To create a new Business User, you need to have an existing Employee and a unique Email ID for the Business User. The Employee is the person who will use the system and the Email ID is the login credential for the Business User. The Organizational Structure and the security policy are not required for creating a new Business User, but they can be assigned later to define the roles and authorizations of the Business User. References = Version 2 Onboarding Guide for SAP Service Cloud, page 9-10. User Management in SAP Service Cloud Version 2, 0:40-1:20.
NEW QUESTION # 26
As an administrator, you are asked to change user interface texts for some standard applications. Which tool would you use to configure the texts?
- A. Branding
- B. SAP Build App
- C. UI Adaptation
- D. Language Adaptation
Answer: D
Explanation:
* B: The language adaptation tool is the correct option to change user interface texts for some standard applications in SAP Service Cloud Version 2. As an administrator, you can use this tool to translate or adjust texts for most areas such as application work centers, Feed, Live Activity, Enterprise Search categories, and most texts created in the SAP CloudApplications Studio1. You can also export and import text pools for different languages and scenarios1.
References = 1: Translate and Adapt User Interface Texts | SAP Help Portal
NEW QUESTION # 27
Best Run Bikes want to tag Leads using a dedicated filterable and searchable field called "Early Adopters", and automatically notify the Sales Manager about it.As an Administrator, what features can you use for addressing this requirement? Note: There are 3correctanswers to this question.
- A. Determination Rule
- B. Validation Rule
- C. Field Attributes
- D. Extension Field
- E. Auto flow Rule
Answer: C,D,E
Explanation:
To tag Leads using a dedicated filterable and searchable field called "Early Adopters", and automatically notify the Sales Manager about it, you need to use the following features:
* Extension Field: You can create a custom field called "Early Adopters" in the Lead object and set its data type as Boolean. This will allow you to mark the Leads that belong to this category and filter or search them easily.
* Auto flow Rule: You can create a rule that triggers when a Lead is created or updated, and checks the value of the "Early Adopters" field. If the value is true, you can use an action to send an email notification to the Sales Manager with the Lead details.
* Field Attributes: You can configure the visibility and editability of the "Early Adopters" field for different user roles. For example, you can make it visible and editable only for the Lead Owner and the Sales Manager, and hide it from other users.
References = You can find more information about these features in the following resources:
* Solution Guide for SAP Service Cloud Version 2, pages 19-20, 28-29, 34-35
* SAP Service Cloud Version 2 - openSAP Microlearning, videos "Creating Extension Fields" and
"Creating Auto flow Rules"
NEW QUESTION # 28
What feature can you use for increasing the level of login protection for end user passwords?
- A. Content Security Policy
- B. Identity Provider
- C. Security Policy
- D. Business Role
Answer: C
Explanation:
A security policy is a set of rules and guidelines that define the security requirements for your organization. It specifies the password policy, the session timeout, the login attempts, the IP address restrictions, and the two-factor authentication settings for your end users. By configuring these settings, you can increase the level of login protection for end user passwords and prevent unauthorized access to your SAP Service Cloud Version 2 solution. References = Security Guide for SAP Service Cloud Version 2, Setting Up Employees for Service
NEW QUESTION # 29
What are considerations used for lead scoring? Note: There are 3 correctanswers to this question.
- A. Lead source
- B. Lead priority
- C. Lead owner
- D. Lead status
- E. Lead type
Answer: A,B,D
Explanation:
Lead scoring is a feature of SAP Service Cloud Version 2 that uses machine learning to predict the probability of a deal based on past sales data. Lead scoring prioritizes leads based on the propensity to win. According to the SAP Service Cloud Version 2 documentation, the considerations used for lead scoring are:
* Lead source: The origin of the lead, such as a campaign, a referral, or a website. Different lead sources may have different conversion rates and influence the lead score.
* Lead status: The current stage of the lead in the sales pipeline, such as new, qualified, or closed. The lead status reflects the progress and readiness of the lead and affects the lead score.
* Lead priority: The level of urgency or importance assigned to the lead by the sales representative, such as low, medium, or high. The lead priority indicates the potential value and attractiveness of the lead and impacts the lead score.
References = View Lead Scoring Predictions
NEW QUESTION # 30
How are mobile application synchronization issues resolved?
- A. Business user generates device log
- B. Administrator generates device log
- C. Business user generates synchronization log
- D. Administrator generates synchronization log
Answer: A
Explanation:
Mobile application synchronization issues are resolved by generating a device log from the mobile device of the business user. The device log contains information about the device, the application, and the synchronization process. The device log can be sent to the administrator or the support team for further analysis and troubleshooting. The device log can be generated by tapping the Generate Device Log button in the About screen of the mobile application. References = Defining Offline Settings for Applications - SAP Mobile Services ...
NEW QUESTION # 31
An Administrator has configured email channels for Sales Representatives to access when they are working directly in sales documents. What should the Sales Representatives expect when sending emails from the Lead email channel?
- A. Sales representatives will not have access to the General email channel.
- B. Sales representatives should request access to use the Lead email channel.
- C. Sales representatives can also access the General email channel.
- D. Sales representatives can also access the Opportunity email channel.
Answer: C
Explanation:
Sales Representatives can access different email channels depending on the salesdocument they are working on. For example, when they are working on a Lead, they can access the Lead email channel, which is configured to send emails from a specific email address and template. However, they can also access the General email channel, which is a default channel that can be used for any sales document. The General email channel is configured to send emails from the user's own email address and template. Sales Representatives cannot access the Opportunity email channel when working on a Lead, as this channel is only available for Opportunities. References = Configuring Email - SAP Learning, SAP Service Cloud Version 2 Communication Channels: Mail, Phone and Knowledge Base Integration - SAP Learning
NEW QUESTION # 32
When performing mobile administration, what setting should an Administrator configure in order to change the arrangement of fields that should appear in every contact card on the Contacts page?
- A. Account header
- B. Account list
- C. Contact list
- D. Contact header
Answer: D
Explanation:
The contact header is the setting that determines the fields that are displayed in every contact card on the Contacts page of the SAP Sales Cloud Mobile App. The contact header can be configured by the administrator in the Business Configuration work center, under the Fine-Tune activity Mobile Administration. The administrator can select the fields that should be shown in the contact header from a predefined list of fields, and also define the order of the fields. The contact header configuration applies to all users of the mobileapp. References = SAP Sales Cloud Mobile App | SAP Help Portal, Mobile Administration - SAP Learning
NEW QUESTION # 33
Best Run Bikes generates some of their Leads based on social media posts. They want to track the Leads that were generated from social media.As an Administrator, which configuration would you use to achieve this?
- A. Create a new Source for social media.
- B. Create a new custom Status for social media.
- C. Create a new Qualification for Leads.
- D. Create a new Party Schema for Leads.
Answer: A
Explanation:
A Source is a field that indicates where a Lead came from, such as a website, an event, or a referral. You can create custom Sources to track Leads from different channels, such as social media. To create a new Source, you need to access the Business Configuration work center, select the Implementation Projects view, and open the Fine-Tune activity list. Then, you need to find and open the Leads activity, and click on Maintain Sources.
Here, you can add a new Source with a name and a description, such as "Social Media". You can also assign a Source Category to group similar Sources together. After saving your changes, you can use the new Source when creating or editing Leads in the system. You can also use the Source field as a filter or a report parameter to analyze the performance of your Leads from different Sources. References = SAP Service Cloud Version 2 | SAP Help Portal, Creating a Lead in SAP Sales Cloud
NEW QUESTION # 34
As an Administrator, which of the following Interaction filters can display as part of Customer Insights for Accounts? Note: There are 3correctanswers to this question.
- A. Phone Calls
- B. Sales Quotes
- C. Emails
- D. Chats
- E. Opportunities
Answer: A,C,D
Explanation:
Customer Insights for Accounts is a feature that allows you to view and analyze the interactions and activities of your customers across different channels and systems. As an Administrator, you can configure the interaction filters that display as part of Customer Insights for Accounts. The available interaction filters are:
Chats, Phone Calls, Emails, Surveys, and Tickets. Sales Quotes and Opportunities are not interaction filters, but they are part of the Account Metrics that show the sales performance of your customers. References = SAP Service Cloud Version 2 | SAP Help Portal, In Version 2, Configure Customer Insights by defining personalized key ... - SAP Community
NEW QUESTION # 35
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