Exam CIS-ITSM Topic 4 Question 112 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam
Question #: 112
Topic #: 4
If the Assignment group is empty on an incident record, what happens when an agent that is a member of a single user groups clicks the Assign to me UI action?

Suggested Answer: A Vote an answer

Reviewed code for UI Action in Tokyo/Utah/Vancouver. It just prints an error message and does nothing, so answer is A.
if (current.assignment_group.nil()) {
var memberGroups = new global.IncidentUtils().getMemberGroups(gs.getUserID(), 2); if (memberGroups.length > 1) { gs.addErrorMessage(gs.getMessage("Assigned to user {0} is member of multiple groups, please select one as Assignment group ", [gs.getUserDisplayName()])); return;
}

by Ash at Aug 12, 2026, 06:02 AM

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