Exam CIS-DF Topic 1 Question 100 Discussion

Actual exam question for ServiceNow's CIS-DF exam
Question #: 100
Topic #: 1
An organization is using CMDB Query Builder to find all application services with a database that has incidents and all infrastructure in those application services.
Which steps does the organization take to build this query?
(Choose 2 options)

Suggested Answer: A,B Vote an answer

The organization should use a CMDB Query to identify application services and their related infrastructure because those records are CMDB classes and relationships. CMDB Query Builder is designed to traverse CMDB relationships, such as application services to databases, servers, and supporting infrastructure. Since the requirement also includes incidents, the query must include a non-CMDB table because Incident is a task
/process table, not a CMDB CI class. That is why adding a non-CMDB table to the query is required. A Service Mapping Query is not the correct approach for adding Incident data; Service Mapping is used to discover and visualize service topology, not to build mixed CMDB and task-table analytical queries.
Therefore, the correct steps are using a CMDB Query for application services and infrastructure, then adding the non-CMDB Incident table.
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by Alston at Jul 30, 2026, 05:22 AM

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