Exam CRT-450 Topic 1 Question 32 Discussion

Actual exam question for Salesforce's CRT-450 exam
Question #: 32
Topic #: 1
A business has a proprietary Order Management System (OMS) that creates orders from its website and fulfills the orders. When the order is created in the OMS, an integration also creates an order record inSalesforce and relates it to the contact as identified by the email on the order.As the order goes through different stages in the OMS, the integration also updates it in Salesforce.
The business notices that each update from the OMS creates a new order record in Salesforce.
Which two actions should prevent the duplicate order records from being created in Salesforce?
Choose 2 answers

Suggested Answer: A,B Vote an answer

A:Using the order number as an external ID ensures Salesforce can identify and update existing records instead of creating duplicates during updates.
B:Ensuring the order number is unique in the OMS guarantees that there will not be multiple records in Salesforce corresponding to a single order.
Reference:External IDs in Salesforce
Incorrect Options:
C:Email on the contact is unrelated to the uniqueness of order records.
D:Deleting duplicates with triggers is reactive and not a best practice.

by Bess at Jul 09, 2026, 05:42 AM

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