Free ISO-IEC-20000-Foundation Questions for PECB ISO/IEC 20000 Foundation ISO-IEC-20000-Foundation Exam as PDF & Practice Test Engine

Exam Code/Number: ISO-IEC-20000-Foundation
Exam Name/Title: ISO/IEC 20000 Foundation Exam
Certification Provider: PECB
Corresponding Certification: ISO 20000

Exam Questions: 55
Updated On: Oct 01, 2026

Question #1

When managing a major incident, what is one of the activities that needs to be performed?

A. Keep top management informed

B. Escalate the incident

C. Involve the customer

D. Initiate problem management activities

Discussion 0

Correct Answer: A Vote an answer

Question #2

ISO/IEC 20000-1 can be applicable to a service provider:

A. Only if its suppliers have demonstrated conformity to ISO/IEC 20000 requirements

B. Even if its customers or suppliers have demonstrated conformity to ISO/IEC 20000 requirements

C. Only if its suppliers haven't demonstrated conformity to ISO/IEC 20000 requirements

D. Only if its customers have demonstrated conformity to ISO/IEC 20000 requirements

Discussion 0

Correct Answer: B Vote an answer

Question #3

Who is required to review the service providers SMS and services within the service management system of ISO/IEC 20000-1?

A. Top management

B. Any process owner

C. A consultancy organization

D. The Registered Certification Body

Discussion 0

Correct Answer: A Vote an answer

Question #4

Identify the missing words in the following sentence. The definition of the scope of the SMS shall include the services in scope and the [???] managing and delivering the services.

A. number of resources required for

B. name of the organization

C. names of suppliers involved in

D. service management processes used for

Discussion 0

Correct Answer: B Vote an answer

Question #5

What do the principles Adapt and Adopt mean?

A. Adapt means tailoring the ISSO/IEC 20000-1 standard to the needs of the organization. Adopt means using any service management guidance

B. Adapt means taking ITIL guidance Adopt means using that guidance to conform to the requirements from the ISO/IEC 20000 standard

C. Adapt means using and tailoring any service management guidance. Adopt means using that to create the Service Management practices

D. Adapt means changing tne ISSO/IEC 20000-1 standard to meet the organization's needs.Adopt means implementing the ISSO/IEC 20000-1 standard in this changed way

Discussion 0

Correct Answer: C Vote an answer

Question #6

What process, other than business relationship management, reviews service performance with the customer?

A. Service Reporting

B. Service availability management

C. Budgeting and accounting for services

D. Service Level management

Discussion 0

Correct Answer: D Vote an answer

Free ISO-IEC-20000-Foundation Questions for PECB ISO/IEC 20000 Foundation ISO-IEC-20000-Foundation Exam as PDF & Practice Test Engine

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