Microsoft MB2-422 Exam Information and Actual Questions

  • Exam Code/Number: MB2-422
  • Exam Name/Title: CRM 3.0 Customization
  • Certification Provider: Microsoft
  • Corresponding Certification: Microsoft Business Solutions
  • Exam Questions: 212
  • Updated On: Jul 28, 2026

MB2-422
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Microsoft
MB2-422 Exam
CRM 3.0 Customization

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Microsoft MB2-422 Exam Overview:

Certification Vendor:Microsoft
Exam Name:CRM 3.0 Customization
Exam Number:MB2-422
Available Languages:English
Related Certifications:Microsoft Business Solutions CRM Certification
MB2-421 - CRM 3.0 Installation and Configuration
MB2-423 - CRM 3.0 Applications
Sample Questions:Microsoft MB2-422 Sample Questions
Exam Way:Microsoft authorized testing center (onsite). This legacy exam has been retired.
Pre Condition:No formal prerequisite exam was publicly required. Experience with Microsoft Dynamics CRM 3.0 customization and configuration was recommended.
Official Syllabus URL:https://www.microsoft.com/learning/

Microsoft MB2-422 Exam Syllabus Topics:

SectionObjectives
Topic 1: Customize Views- View customization
  • 1. Create and edit system views
  • 2. Configure filtering and sorting
Topic 2: Customize Charts and Dashboards- Visualization customization
  • 1. Create and manage dashboards
  • 2. Configure charts
Topic 3: Configure Business Process Flows and Business Rules- Business process customization
  • 1. Define business rules
  • 2. Configure business process flows
Topic 4: Manage Relationships- Relationship management
  • 1. Configure entity relationships
  • 2. Define relationship behavior
Topic 5: Manage Security- Security customization
  • 1. Manage privileges and access
  • 2. Configure security roles
Topic 6: Customize Entities- Entity customization
  • 1. Configure entity properties
  • 2. Create and modify entities
Topic 7: Customize Fields- Field customization
  • 1. Configure data types and properties
  • 2. Create and modify attributes
Topic 8: Manage Solutions- Solution management
  • 1. Create and manage customization solutions
  • 2. Import and export customizations
Topic 9: Customize Forms- Form customization
  • 1. Configure form fields and events
  • 2. Modify form layout


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