Microsoft MB2-186 Exam Information and Actual Questions

MB2-186
FREE EXAM DUMPS QUESTIONS & ANSWERS

Certification Vendor:	Microsoft
Exam Name:	Microsoft CRM Applications Professional v.1.1
Exam Number:	MB2-186
Real Exam Qty:	40–60
Exam Format:	Multiple-choice questions
Exam Price:	USD $125–$150
Passing Score:	700/1000
Related Certifications:	Microsoft CRM Customization v.1.2 (MB2-185) Microsoft CRM Installation and Configuration v.1.2 (MB2-184)
Exam Duration:	90–120
Available Languages:	English, French, German, Spanish, Italian, Japanese, Chinese (Simplified)
Certificate Validity Period:	Retired, no longer available
Recommended Training:	Microsoft Official Dynamics CRM Documentation
Exam Registration:	Microsoft Learn Retired Exams
Sample Questions:	Microsoft MB2-186 Sample Questions
Exam Way:	Onsite at Pearson VUE testing centers; retired, no longer offered
Pre Condition:	No formal prerequisites; recommended experience with Microsoft CRM 1.1/1.2
Official Syllabus URL:	https://learn.microsoft.com/en-us/credentials/certifications/retired-certification-exams

Section	Weight	Objectives
Customer Service Management	25%	- Cases and service activities - Contracts and entitlements - Knowledge base management
Marketing Automation	15%	- Marketing activities - Lead qualification process - Campaigns and lists
Configuration and Integration	20%	- Integration with other Microsoft products - Workflows and automation - Basic system customization
Core CRM Concepts and Navigation	15%	- User interface and navigation - Security model and roles - Microsoft CRM architecture
Sales Management	25%	- Leads and opportunities - Quotes, orders, and invoices - Accounts and contacts