Microsoft MB-280 Exam Information and Actual Questions

  • Exam Code/Number: MB-280
  • Exam Name/Title: Microsoft Dynamics 365 Customer Experience Analyst
  • Certification Provider: Microsoft
  • Corresponding Certification: Microsoft Certified
  • Exam Questions: 138
  • Updated On: Jul 06, 2026

MB-280
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Microsoft
MB-280 Exam
Microsoft Dynamics 365 Customer Experience Analyst

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All the information you need to pass Microsoft Dynamics 365 Customer Experience Analyst MB-280 exam and free practice exam verified by ExamDiscuss exam experts.

Microsoft MB-280 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Microsoft Dynamics 365 Customer Experience Analyst
Exam Number:MB-280
Certificate Validity Period:2 years
Exam Duration:100–120
Real Exam Qty:40–60
Passing Score:700 / 1000
Related Certifications:Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate
Microsoft Certified: Power Platform Functional Consultant Associate
Exam Format:Multiple choice, Case studies, Interactive items
Available Languages:English, Japanese, Chinese (Simplified), German, French, Spanish, Portuguese (Brazil)
Exam Price:$165 USD
Sample Questions:Microsoft MB-280 Sample Questions
Exam Way:Online proctored or onsite at Pearson VUE test centers
Pre Condition:Recommended: Experience with Dynamics 365 Sales, Dataverse, and basic Power Platform knowledge; no mandatory prerequisites
Official Syllabus URL:https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/MB-280

Microsoft MB-280 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Configure and Customize Dataverse and Model-Driven Apps: This section covers the ability of Dynamics 365 Sales Professionals in the configuration and customization of Dataverse and model-driven apps to meet business needs.
Topic 2
  • Demonstrate Dynamics 365 Customer Insights Capabilities: This section focuses on leveraging customer data to drive sales strategies through Dynamics 365 Customer Insights.
Topic 3
  • Implement the Dynamics 365 App for Outlook: This section emphasizes the integration of Dynamics 365 with Outlook to enhance productivity and streamline sales processes for Dynamics 365 Sales Professionals.
Topic 4
  • Implement Security and Customizations in Dynamics 365 Sales: This section addresses the implementation of security measures and customization options within Dynamics 365 Sales for Dynamics 365 Sales Professionals.
Topic 5
  • Extend and Enhance Dynamics 365 Sales Capabilities: For Dynamics 365 Sales Professionals, this section evaluates the ability to extend Dynamics 365 Sales functionality and integrate it with other applications using Power Platform tools.

Reference: https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/mb-280



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