Free ITIL-4-Transition Questions for ITIL 4 Managing Professional Transition ITIL-4-Transition Exam as PDF & Practice Test Engine

Exam Code/Number: ITIL-4-Transition
Exam Name/Title: ITIL 4 Managing Professional Transition
Certification Provider: ITIL
Corresponding Certification: ITIL 4 Managing Professional

Exam Questions: 98
Updated On: Jul 16, 2026

Question #1

Which is a method for value-driven, data-driven and user-centered service design?

A. Stakeholder analysis

B. Balanced scorecard

C. The MoSCoW method

D. Design thinking

Discussion 0

Correct Answer: C Vote an answer

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Question #2

Which statement about user communities is CORRECT?

A. User communities are created by service providers to investigate the cause of problems

B. Communities set up by users may be recognized and supported by service providers

C. Informal user communities should be disbanded and merged into official groups

D. Every user community should have at least one super-user

Discussion 0

Correct Answer: B Vote an answer

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Question #3

Which practice conducts reviews to validate that services are covering the needs of the customers?

A. Change enablement

B. Monitoring and event management

C. Service level management

D. Service desk

Discussion 0

Correct Answer: C Vote an answer

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Question #4

Which practice needs the right culture to be embedded across the entire organization?

A. Service request management

B. Continual improvement

C. Change enablement

D. Service level management

Discussion 0

Correct Answer: B Vote an answer

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Question #5

What is a user?

A. The role that authorizes budget for service consumption

B. The role that uses services

C. The role that directs and controls an organization

D. The role that defines the requirements for a service

Discussion 0

Correct Answer: B Vote an answer

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Question #6

Which are elements of the service value system?

A. Customer value, stakeholder value, organization

B. Service provision, service consumption, service relationship management

C. Governance, service value chain, practices

D. Outcomes, utility, warranty

Discussion 0

Correct Answer: C Vote an answer

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Question #7

Which term is used to describe removing something that could have an effect on a service?

A. A change

B. An incident

C. A problem

D. An IT asset

Discussion 0

Correct Answer: A Vote an answer

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Question #8

A software development team is intending to develop many new applications and services. They will need contributions from various practices to achieve this. How should these activities be combined?

A. The software development manager should define requirements for all practices and ensure that they contribute to the over all service

B. Practices should operate as suppliers to each other, using guidance form the 'supplier management' practice

C. A value stream should be designed to include activities from all practices that are needed

D. Each pratice should define the outputs it will produce and the required inputs it needs to succeed

Discussion 0

Correct Answer: C Vote an answer

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Question #9

What BEST describes the relationship between planning and risk?

A. Planning is a high level function, risk management is a tactical activity

B. Planning focuses on what needs to be accomplished, risk management is part of how work is to be performed

C. Planning should always consider risks and how to mitigate them

D. Risk management is the exclusive domain of dedicated risk managers

Discussion 0

Correct Answer: C Vote an answer

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Question #10

Which value chain activity ensures that products deliver stakeholder expectations for quality?

A. Design and transition

B. Plan

C. Obtain/build

D. Engage

Discussion 0

Correct Answer: A Vote an answer

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Free ITIL-4-Transition Questions for ITIL 4 Managing Professional Transition ITIL-4-Transition Exam as PDF & Practice Test Engine

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