ISEB ISEB-ITILV3F Exam Information and Actual Questions

  • Exam Code/Number: ISEB-ITILV3F
  • Exam Name/Title: ITIL Foundation Certificate in IT Service Management
  • Certification Provider: ISEB
  • Corresponding Certification: ISEB Certification
  • Exam Questions: 162
  • Updated On: Aug 22, 2026

ISEB-ITILV3F
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ISEB
ISEB-ITILV3F Exam
ITIL Foundation Certificate in IT Service Management

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ISEB ISEB-ITILV3F Exam Overview:

Certification Vendor:ISEB / AXELOS
Exam Name:ITIL Foundation Certificate in IT Service Management (ITIL V3)
Exam Number:ISEB-ITILV3F
Real Exam Qty:40
Exam Price:USD $180–$320 / GBP £150–£260
Passing Score:65% (26 out of 40)
Related Certifications:ITIL V3 Intermediate
ITIL V3 Expert
ITIL Master
Exam Duration:60 (75 for non-native English speakers)
Exam Format:Multiple-choice single answer, Closed-book
Available Languages:Portuguese, Spanish, French, Dutch, Japanese, English, Chinese, German
Certificate Validity Period:Lifetime (no renewal required)
Recommended Training:BCS Accredited Training
AXELOS Official Training
Exam Registration:ISEB / BCS Exam Portal
Official Registration (PeopleCert)
Sample Questions:ISEB ISEB-ITILV3F Sample Questions
Exam Way:Online proctored remote exam or in-person at authorized test centers
Pre Condition:No formal prerequisites; no prior certification required
Official Syllabus URL:https://www.axelos.com/certifications/itil-certifications/itil-v3-foundation

ISEB ISEB-ITILV3F Exam Syllabus Topics:

SectionWeightObjectives
Key Principles and Models15%- Process model and characteristics
- Governance and risk management
- Deming Cycle
Generic Concepts and Definitions20%- Service assets and configurations
- Key terminology and definitions
- Business case and service portfolio
ITIL Service Lifecycle20%- Service Transition
- Service Strategy
- Continual Service Improvement
- Service Operation
- Service Design
Functions and Roles10%- Service Desk
- Application Management
- Technical Management
- Key roles: Process Owner, Service Owner
Selected Processes15%- Change Management
- Incident Management
- Service Level Management
- Problem Management
Technology and Architecture5%- Architecture considerations
- Supporting tools and systems
Service Management as a Practice15%- Service and service provider types
- Stakeholders and value creation
- Concept and definition of service management


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