Free ISEB-ITILV3F Questions for ISEB ITIL Foundation Certificate in IT Service Management ISEB-ITILV3F Exam as PDF & Practice Test Engine
The Supplier Management process includes:
1. Service Design activities, to ensure that contracts will be able to support the service requirements
2. Service Operation activities, to monitor and report supplier achievements
3. Continual Improvement activities, to ensure that suppliers continue to meet or exceed the needs of the business
1. Service Design activities, to ensure that contracts will be able to support the service requirements
2. Service Operation activities, to monitor and report supplier achievements
3. Continual Improvement activities, to ensure that suppliers continue to meet or exceed the needs of the business
Correct Answer: D
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Which of the following is NOT a benefit of using public frameworks and standards?
Correct Answer: A
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The difference between service metrics and technology metrics is BEST described as?
Correct Answer: A
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Which of the following is NOT a valid objective of Problem Management?
Correct Answer: A
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Which process is responsible for monitoring an IT Service and detecting when the performance drops below acceptable limits?
Correct Answer: B
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Which of the following should be supported by technology?
1. Verification of Configuration Management System data
2. Control of user desk-tops
3. Creation and use of diagnostic scripts
4. Visibility of overall IT Service performance
1. Verification of Configuration Management System data
2. Control of user desk-tops
3. Creation and use of diagnostic scripts
4. Visibility of overall IT Service performance
Correct Answer: C
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Which of the following BEST describes a Service Request?
Correct Answer: B
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Which of the following are the two primary elements that create value for customers?
Correct Answer: C
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Which of the following questions does guidance in Service Strategy help answer?
1. What services should we offer and to whom?
2. How do we differentiate ourselves from competing alternatives?
3. How do we truly create value for our customers?
1. What services should we offer and to whom?
2. How do we differentiate ourselves from competing alternatives?
3. How do we truly create value for our customers?
Correct Answer: C
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