EXIN ITSM18FB Exam Information and Actual Questions

  • Exam Code/Number: ITSM18FB
  • Exam Name/Title: EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018
  • Certification Provider: EXIN
  • Corresponding Certification: Exin Certification

ITSM18FB
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EXIN
ITSM18FB Exam
EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018

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IT Service Management (ITSM) is an essential part of any organization that relies on IT infrastructure to deliver services to its customers. The ISO/IEC 20000 standard is the international benchmark for ITSM and provides a framework for IT service management processes. The EXIN ITSM18FB certification exam is an excellent opportunity for IT professionals to demonstrate their understanding of the ITSM framework and their ability to apply it to their organizations.

EXIN ITSM18FB exam consists of 40 multiple-choice questions that need to be completed within 60 minutes. The passing score for the exam is 65%. ITSM18FB exam is available in various languages, including English, Dutch, German, Spanish, and French. It can be taken online or in a testing center.

EXIN ITSM18FB Exam Overview:

Certification Vendor:EXIN
Exam Name:EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018
Exam Number:ITSM18FB
Available Languages:English, Other localized languages depending on region
Certificate Validity Period:No expiration
Exam Duration:60 minutes
Exam Format:Multiple choice
Real Exam Qty:20-40
Exam Price:Varies by region (typically ~200-300 USD equivalent)
Related Certifications:EXIN IT Service Management Foundation based on ISO/IEC 20000
ITIL Foundation
ISO/IEC 20000 Foundation
Passing Score:65%
Recommended Training:EXIN Official Training Programs
Exam Registration:EXIN Official Certification Portal
Exam Way:Online proctored exam or authorized test center
Pre Condition:Basic understanding of IT service management concepts or prior completion of ITSM Foundation or equivalent knowledge is recommended
Official Syllabus URL:https://www.exin.com

EXIN ITSM18FB Exam Syllabus Topics:

SectionObjectives
Topic 1: IT Service Management Principles- Core concepts of ITSM
  • 1. Definition of IT services and value creation
    • 2. Service relationships and stakeholders
      Topic 2: Service Management Processes- Core service lifecycle processes
      • 1. Change and release management
        • 2. Service level management
          • 3. Incident and problem management
            Topic 3: Continual Improvement- Improvement practices
            • 1. Performance measurement and reporting
              • 2. PDCA cycle application
                Topic 4: ISO/IEC 20000:2018 Standard- Structure and requirements of the standard
                • 1. Management system requirements
                  • 2. Scope and terminology


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