EXIN ITIL-F Exam Information and Actual Questions

  • Exam Code/Number: ITIL-F
  • Exam Name/Title: ITIL Foundation
  • Certification Provider: EXIN
  • Corresponding Certification: Exin Certification
  • Exam Questions: 325
  • Updated On: Aug 05, 2026

ITIL-F
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EXIN
ITIL-F Exam
ITIL Foundation

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EXIN ITIL-F Exam Overview:

Certification Vendor:EXIN / PeopleCert (ITIL certification owner)
Exam Name:ITIL 4 Foundation Certification Exam
Exam Number:ITIL-F (EXIN legacy: EX0-001 / ITIL 4 Foundation varies by provider)
Exam Duration:60 minutes
Exam Format:Multiple choice, Closed book, Computer-based exam
Exam Price:Varies by region and provider (approx. USD 300–500 equivalent)
Related Certifications:ITIL 4 Managing Professional
ITIL 4 Strategic Leader
ITIL 4 Specialist
ITIL 4 Practice Manager
Passing Score:65% (26 out of 40 questions)
Available Languages:English, German, French, Spanish, Japanese, Portuguese, Chinese
Real Exam Qty:40
Certificate Validity Period:3 years (renewal required under ITIL certification renewal scheme)
Recommended Training:Axelos ITIL Resources (ITSM guidance)
PeopleCert Official ITIL 4 Training
Exam Registration:EXIN ITIL Certification Information
PeopleCert ITIL 4 Certification Registration
Sample Questions:EXIN ITIL-F Sample Questions
Exam Way:Online proctored or authorized test center (onsite), depending on provider
Pre Condition:No formal prerequisites required. Basic understanding of IT services is recommended.
Official Syllabus URL:https://www.peoplecert.org/browse-certifications/itil-4

EXIN ITIL-F Exam Syllabus Topics:

SectionObjectives
Topic 1: The Four Dimensions of Service Management- Partners and suppliers
- Organizations and people
- Value streams and processes
- Information and technology
Topic 2: Key Concepts of Service Management- Value creation through services
  • 1. Utility and warranty concepts
    • 2. Service relationships
      Topic 3: ITIL Guiding Principles- Core guiding principles
      • 1. Start where you are
        • 2. Think and work holistically
          • 3. Keep it simple and practical
            • 4. Focus on value
              • 5. Collaborate and promote visibility
                • 6. Optimize and automate
                  • 7. Progress iteratively with feedback
                    Topic 4: ITIL Service Value System (SVS)- Service Value Chain activities
                    • 1. Design and Transition
                      • 2. Obtain/Build
                        • 3. Engage
                          • 4. Improve
                            • 5. Deliver and Support
                              • 6. Plan
                                Topic 5: ITIL Practices Overview- Service management practices
                                - General management practices
                                - Technical management practices


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