Free ITIL-F Questions for EXIN ITIL Foundation ITIL-F Exam as PDF & Practice Test Engine
Which of the following are types of service defined in ITIL?
1 . Enabling
2 . Core
3 . Enhancing
4 . Computer
1 . Enabling
2 . Core
3 . Enhancing
4 . Computer
Correct Answer: B
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What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?
Correct Answer: A
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From the perspective of the service provider, what is the person or group who defines or and agrees their service targets known as?
Correct Answer: A
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Why is it important for service providers to understand patterns of business activity (PBA)?
Correct Answer: C
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Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?
Correct Answer: B
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Which process has the purpose to ensure that, by managing the risks which could seriously affect IT services, the IT service provider can always provide minimum agreed business-related service levels?
Correct Answer: B
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Which is the correct combination of items that makes up an IT service?
Correct Answer: B
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Which of the following is the BEST description of a centralized service desk?
Correct Answer: C
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Which capacity management sub-process focuses on the management, control and prediction of the end-to-end performance?
Correct Answer: D
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What does the continual service improvement (CSI) approach enable a business to achieve?
Correct Answer: B
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What BEST describes an important principle of communication in service operation?
Correct Answer: A
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