Free 642-241 Questions for Cisco 642-241 Exam

Question #1

When configuring Cisco Unified Communications Manager for use with the Cisco Unified Mobile Agent option of Cisco Unified Contact Center Enterprise, which statement is true?

A. Each mobile agent must have its own dedicated set of CTI ports that are tied to the Agent ID in Cisco Unified Contact Center Enterprise.

B. Each mobile agent must have a Cisco Extension Mobility profile to log in remotely.

C. Each mobile agent must have its own unique JTAPI user in Cisco Unified Communications Manager.

D. Each mobile agent can use one set of CTI ports from a pool of remote CTI ports and local CTI ports.

Discussion 0

Correct Answer: D Vote an answer

Question #2

When using the Cisco Unified IP IVR in a Cisco Unified Contact Center Enterprise solution, what are three best practices to improve the availability of the solution? (Choose three.)

A. Use the Cisco Unified Communications Manager call forwarding features on CTI route points and devices associated with the Cisco Unified IP IVR.

B. Add multiple duplex or redundant Cisco Unified IP IVRs to create a Cisco Unified IP IVR cluster.

C. Use the Cisco Unified IP IVR high-availability option.

D. Use Cisco Unified Contact Center Enterprise scripting to control call delivery to Cisco Unified IP IVRs based on available ports or peripheral status.

E. Use default labels in the Cisco Unified Contact Center Enterprise routing scripts.

F. Use default scripts in the Cisco Unified IP IVR.

Discussion 0

Correct Answer: A,D,F Vote an answer

Question #3

How are Cisco Unified Mobile Agents silent monitored by their supervisors at remote locations?

A. Cisco Remote Silent Monitoring (RSM) Service Monitoring

B. Cisco Unified Communications Manager Silent Monitoring

C. Cisco CTI OS or Cisco Agent Desktop SPAN Port Monitoring

D. Desktop Monitoring from the Cisco CTI OS or Cisco Agent Desktop CTI Desktop

Discussion 0

Correct Answer: C Vote an answer

Question #4

In the Cisco Unified Contact Center Enterprise solution, what is the impact on the system if inbound call volume increases?

A. Agent capacity on the Cisco Unified Contact Center Enterprise call routers decreases.

B. Agent capacity on the Cisco Agent Desktop servers decreases.

C. Agent reporting capacity in WebView decreases.

D. Agent capacity on the Cisco Unified Communications Manager subscribers in the cluster decreases.

Discussion 0

Correct Answer: D Vote an answer

Question #5

When deploying the Cisco Unified Contact Center Enterprise on Cisco Unified Computing System B-Series hardware, which two statements are true? (Choose two.)

A. Cisco Unified Contact Center Enterprise clustering over the WAN is not supported in the Cisco Unified Computing System B-Series.

B. Oversubscription of virtual CPU or memory is not supported.

C. Cisco Unified Computing System B-Series supports both VMware ESX and ESXi virtualization software.

D. VMware images must boot from the SAN and store all data on the SAN.

Discussion 0

Correct Answer: B,D Vote an answer

Question #6

How does the Cisco Unified Contact Center Enterprise Outbound Option 8.0 impact Cisco Unified Communications Manager sizing?

A. It adds no additional weight when using the SIP Dialer Option in 8.0.

B. It adds additional weight for each dialer port that is equal to eight normal agent users.

C. It adds no additional weight when using the SCCP Dialer Option in 8.0.

D. It adds additional weight for each dialer port that is equal to five normal agent users.

Discussion 0

Correct Answer: A Vote an answer

Question #7

Which two statements are correct about Cisco Unified Communications Manager CAC? (Choose two.)

A. Regions define the maximum bandwidth allowed per all calls to and from locations.

B. Locations define the maximum bandwidth allowed per call.

C. Regions define the maximum bandwidth allowed per call.

D. Locations define the maximum bandwidth allowed per all calls to and from locations.

Discussion 0

Correct Answer: C,D Vote an answer

Question #8

Which three of these statements about QoS in a Cisco Unified Intelligent Contact Management (ICM) solution are correct? (Choose three.)

A. The high priority queue for the Private Network should be granted 90 percent of total available bandwidth.

B. The high priority queue for the Private Network should be granted 65 percent of total available bandwidth.

C. The high priority queue for the Private Network should be granted 75 percent of total available bandwidth.

D. In a Cisco Unified Intelligent Contact Management network, if the traffic is marked in the ICM, QoS trust needs to be enabled on access-layer routers and switches.

E. Traffic marking in Cisco Unified Intelligent Contact Management means that configuring separate private high and private medium/low sets of IP addresses is no longer necessary, because the ICM tags the priority of the packets correctly.

Discussion 0

Correct Answer: A,D,E Vote an answer

Question #9

In the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model, which WAN configuration is not supported?

A. One WAN link: All traffic is converged on a single MPLS network by using appropriate QoS markings and settings to ensure latency and bandwidth requirements.

B. Two WAN links: One private network connection and one visible network that is allowed to fail over to the private network if the visible network fails.

C. Three WAN links: One private network connection and two visible networks (highly available) which do not fail over to the private network.

D. One MAN or SONET link: All traffic is converted on a single SONET ring network that is designed to automatically reroute if there is a link failure in one direction.

Discussion 0

Correct Answer: D Vote an answer

Question #10

Which tool is used to create the Cisco organization unit structure in Cisco Unified Contact Center Enterprise 7.0(x) and 7.1(x)?

A. Microsoft native domain tools can be used directly for creating these organizational units

B. ConfigManager tool

C. Cisco Unified ICM Setup tool

D. Cisco Domain Manager tool

Discussion 0

Correct Answer: D Vote an answer

Free 642-241 Questions for Cisco Unified Contact Center Enterprise Design (UCCED) 642-241 Exam as PDF & Practice Test Engine

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