Cisco 642-162 Exam Information and Actual Questions

642-162
FREE EXAM DUMPS QUESTIONS & ANSWERS

Certification Vendor:	Cisco
Exam Name:	Cisco IP Contact Center Express Implementation
Exam Number:	642-162
Exam Format:	Multiple Choice, Simulation / Scenario-based Questions
Certificate Validity Period:	Retired (no longer available in current Cisco certification track)
Real Exam Qty:	Approximately 55–65
Exam Duration:	90 minutes
Exam Price:	USD 250–300 (varies by region, retired exam pricing not active)
Passing Score:	Variable (Cisco scaled score, typically around 800–850/1000)
Available Languages:	English
Related Certifications:	Cisco Certified Network Professional (CCNP) Collaboration (legacy) Cisco IP Telephony / Unified Communications certifications (legacy)
Sample Questions:	Cisco 642-162 Sample Questions
Exam Way:	Computer-based exam at authorized Pearson VUE testing centers (historical delivery; now retired)
Pre Condition:	Recommended: Cisco IP Telephony or CCNA Voice-level knowledge; familiarity with Cisco Unified Communications Manager
Official Syllabus URL:	https://www.cisco.com/c/en/us/training-events/training-certifications/exams.html

Section	Objectives
Topic 1: Call Routing and Queue Management	- Call flow design and configuration 1. Skills-based routing 2. CSQ (Contact Service Queue) configuration
Topic 2: Scripting and Application Development	- Cisco scripting environment (CCX Editor) 1. IVR script creation and logic design 2. Database and prompt integration
Topic 3: Installation and Configuration	- UCCX installation and initial setup 1. Integration with Cisco Unified CM 2. Server requirements and prerequisites
Topic 4: Administration and Troubleshooting	- System monitoring and maintenance 1. Agent desktop (CAD/Finesse) troubleshooting 2. Call flow and log analysis
Topic 5: Cisco IP Contact Center Express Architecture	- UCCX system components and architecture overview 1. IPCC Express deployment models 2. Cisco Unified Communications architecture integration