Free Plat-UX-101 Questions for Salesforce Certified Platform User Experience Designer Plat-UX-101 Exam as PDF & Practice Test Engine
Cloud Kicks (CK) wants to determine whether or not the Experience Cloud site it is launching is intuitive. CK's UX Designer is going to conduct a usability study.
What shouldbe one of the first steps when planning this study?
What shouldbe one of the first steps when planning this study?
Correct Answer: B
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Cloud Kicks' digital support representatives have different needs and requirements for Knowledge articles than customers. Customers need to see:
* Some Knowledge articles, not all
* Articles organized in different categories
* Different fields than support representatives
Which consideration should be made when determining how to present Knowledge articles to each audience?
* Some Knowledge articles, not all
* Articles organized in different categories
* Different fields than support representatives
Which consideration should be made when determining how to present Knowledge articles to each audience?
Correct Answer: B
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Cloud Kicks has already identified its user personas and is working with a UX Designer who wants to synthesize what the company knows about its users to create a shared understanding with the rest of the organization.
Which tool should the designer use?
Which tool should the designer use?
Correct Answer: B
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What is a goal of usability testing?
Correct Answer: B
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Cloud Kicks asks its UX Designer to create a B2B sales portal that can easily integrate customer relationship management.
Which Salesforce solution should be used?
Which Salesforce solution should be used?
Correct Answer: A
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A developer is creating a Lightning Web Component (LWC) and wants to make sure the visual experience is consistent with Cloud Kicks' branding. The developer asks their UX Designer about the Salesforce Lightning Design System (SLDS) styling hooks.
How should the designer describe them?
How should the designer describe them?
Correct Answer: D
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What are the foundational principles from the Web Content Accessibility Guidelines (WCAG)?
Correct Answer: B
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Cloud Kicks (CK) has finished conducting research and has synthesized the findings. CK nowplans to collaboratively redesign services with stakeholders to address issues uncovered in the study.
Which process should be used?
Which process should be used?
Correct Answer: C
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What are three benefits of asking the user to think aloud during a user task? Choose 3 answers
Correct Answer: A,B,D
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Which elements of visual design should be used to better translate style and branding guidelines?
Correct Answer: B
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Cloud Kicks (CK) is going to launch a new Salesforce process for itsCustomer Service team. After Launch, CK wants to ensure the process is working well for its customer service representatives.
Which three Salesforce tools should be used to track and measure the adoption of the new process?
Choose 3 answers
Which three Salesforce tools should be used to track and measure the adoption of the new process?
Choose 3 answers
Correct Answer: B,C,D
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An organization must be digitally accessible to enable social opportunity.
What are three core principles of Web Content Accessibility Guidelines (WCAG)?
Choose 3 answers
What are three core principles of Web Content Accessibility Guidelines (WCAG)?
Choose 3 answers
Correct Answer: C,D,E
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A UX Designer wants tobuild on a human-centered design by focusing on more than just an individual person and is considering engaging, connected, and social value-driven solutions.
What is the designer practicing?
What is the designer practicing?
Correct Answer: C
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