Free CIS-ITSM Questions for ServiceNow Certified Implementation Specialist - IT Service Management CIS-ITSM Exam as PDF & Practice Test Engine
When defining a Model State Transition Condition for " Authorized " to " Scheduled, " what is an appropriate selection on the " Requires " field?
Correct Answer: D
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On an incident record, where are the fields fiat appear on the caller lookup select box defined?
Correct Answer: B
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If the Assignment group is empty on an incident record, what happens when an agent that is a member of a single user groups clicks the Assign to me UI action?
Correct Answer: D
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The current status of a problem record is tracked in the State field. Each state has a label, value and constant.
This example is for Fix in Progress state:
Your customer wants to add a prerequisite for moving out of the Fix in Progress state. When you update the script include which value is better to use in the script?
This example is for Fix in Progress state:
Your customer wants to add a prerequisite for moving out of the Fix in Progress state. When you update the script include which value is better to use in the script?
Correct Answer: C
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Which platform role can create service portfolios and taxonomy nodes?
Correct Answer: A
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Given the class structure shown below which types of CIs will be included in a report run against the cmdb_ci_computer table?
Correct Answer: C
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Where are the timeframe conditions for sending an SLA breach warning notification defined?
Correct Answer: A
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ServiceNow contains a resource with information about all services. It is used to support the sale and delivery of services to employees and customers. It includes information about deliverables, options, prices, delivery and performance targets.
What is this resource called?
What is this resource called?
Correct Answer: D
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