ServiceNow CIS-HAM Exam Information and Actual Questions

  • Exam Code/Number: CIS-HAM
  • Exam Name/Title: Certified Implementation Specialist - Hardware Asset Management
  • Certification Provider: ServiceNow
  • Corresponding Certification: CIS-Hardware Asset Management
  • Exam Questions: 198
  • Updated On: Jul 08, 2026

CIS-HAM
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ServiceNow
CIS-HAM Exam
Certified Implementation Specialist - Hardware Asset Management

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All the information you need to pass ServiceNow Certified Implementation Specialist - Hardware Asset Management CIS-HAM exam and free practice exam verified by ExamDiscuss exam experts.

ServiceNow CIS-HAM Exam Overview:

Certification Vendor:ServiceNow
Exam Name:ServiceNow Certified Implementation Specialist - Hardware Asset Management Exam
Exam Number:CIS-HAM
Passing Score:Not publicly disclosed (normalized scoring model)
Real Exam Qty:60
Exam Duration:90 minutes
Related Certifications:Certified Implementation Specialist - Data Foundations (CIS-DF)
Certified Implementation Specialist - Software Asset Management (CIS-SAM)
Certified Implementation Specialist - IT Service Management (CIS-ITSM)
Exam Format:Multiple Choice (single answer), Multiple Select (multiple answers)
Available Languages:English
Exam Price:$150 USD (retake: $150 USD; free attempt included with authorized training)
Certificate Validity Period:1 year (requires annual maintenance exam)
Sample Questions:ServiceNow CIS-HAM Sample Questions
Exam Way:Online proctored (OnVUE) or onsite at Pearson VUE test centers
Pre Condition:Must hold Certified Implementation Specialist - Data Foundations (CIS-DF) certification; recommended: ServiceNow Administration Fundamentals experience
Official Syllabus URL:https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-hardware-asset-management?id=kb_article_view&sysparm_article=KB0011563

ServiceNow CIS-HAM Exam Syllabus Topics:

TopicDetails
Topic 1
  • Creating hardware assets and CIs
  • Automating asset population into ServiceNow
Topic 2
  • Generating asset reports for IT Asset Management
  • Automating stock management in ITSM Asset Management and HAM
Topic 3
  • Implementing Hardware Asset Management in ServiceNow
  • Hardware Discovery and Normalization
Topic 4
  • Implementing hardware asset management in ServiceNow - ITSM Asset Management and Hardware Asset Management (HAM)
Topic 5
  • Key components of hardware contract financials
  • Core IT asset management terminology, concepts, and goals
Topic 6
  • Extending asset management and configuration management
  • Managing hardware assets and CIs
Topic 7
  • Application Introduction and Recommended Practices
  • ServiceNow hardware model Content Service
Topic 8
  • Implementing hardware asset management
  • Understand IT Cost Management
Topic 9
  • Hardware asset lifecycle, stages, and components
  • IT Asset Management Overview & Fundamentals
Topic 10
  • Asset management vs. configuration management
  • Managing inventory and stock

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-hardware-asset-management.pdf

The CIS-HAM certification exam tests the candidate's proficiency in managing the entire hardware asset lifecycle, starting from procurement to disposal. CIS-HAM exam covers topics such as asset discovery, asset management, software asset management, contract management, and hardware asset cost management. Candidates also need to have an understanding of the ServiceNow configuration and customization, workflows, and integrations.

ServiceNow is a cloud-based platform that enables organizations to manage their IT services and infrastructure. Certified Implementation Specialist is a ServiceNow certification that demonstrates a professional's knowledge and expertise in implementing and configuring ServiceNow solutions. One of the key areas of ServiceNow is Hardware Asset Management, which helps organizations manage and control their hardware assets, such as computers, printers, and servers. The ServiceNow CIS-HAM certification is a specialist-level certification that focuses on Hardware Asset Management implementation and configuration.



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