Free CIS-CSM Questions for ServiceNow Certified Implementation Specialist - Customer Service Management CIS-CSM Exam as PDF & Practice Test Engine
What benefits can be gained by integrating CSM with Field Service Management? (Choose two.)
Correct Answer: A,B
Vote an answer
An account is a supported external customer and a contact is a user who is an employee of an account. How many accounts can a contact be associated with?
Correct Answer: D
Vote an answer
In the 'Action Status' column on a case list, what could a blue indicator dot mean?
Correct Answer: D
Vote an answer
What action to be taken if the product has no configurable attributes?
Correct Answer: D
Vote an answer
What features are included with the Customer Service Portal?
Choose 3 answers
Choose 3 answers
Correct Answer: B,C,D
Vote an answer
Explanation: Only visible for ExamDiscuss members. You can sign-up / login (it's free).
What are the ways the Customer Portal Locale feature can be used?
Choose 2 answers
Choose 2 answers
Correct Answer: B,D
Vote an answer
Which roles can propose a case as a Major Case candidate? (Choose three.)
Correct Answer: A,B,E
Vote an answer
Which of the following roles cannot update a consumer's record?
Correct Answer: C
Vote an answer
Explanation: Only visible for ExamDiscuss members. You can sign-up / login (it's free).
Out-of-the-box. cases are automatically closed after how many days?
Correct Answer: A
Vote an answer
What are some of the influencing factors that will help determine the type of customer support desk structure required? (Choose four.)
Correct Answer: A,C,D,E
Vote an answer
When activating the Customer Service Management Demo Data plugin, which case type is available besides product case?
Correct Answer: F
Vote an answer
0
0
0
10