Exam CIS-DF Topic 4 Question 70 Discussion

Actual exam question for ServiceNow's CIS-DF exam
Question #: 70
Topic #: 4
A CMDB Administrator wants to run the "Services Have Owners Identified" Get Well Playbook to remediate issues shown in the CMDB Data Foundations Dashboard.
Which remediation plays would be used? (Choose 2 options)

Suggested Answer: A,D Vote an answer

The CMDB Data Foundations Dashboard is paired with Get Well Playbooks that guide administrators through structured remediation. The "Services Have Owners Identified" playbook focuses on closing ownership gaps for services, which is a governance and data correction activity.
Fix Data (Option A) is used to correct missing or incorrect values, such as populating owner fields, assigning responsible groups, or updating relationships. In this playbook, Fix Data actions are required to actually remediate the issue by assigning owners to services.
Govern Data (Option D) is also required because ownership is not a one-time correction--it must be enforced and sustained. Govern Data establishes policies, ownership accountability, and controls (such as certifications or attestations) to ensure services continue to have owners over time and do not regress.

by Sarah at May 05, 2026, 07:19 AM

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