Salesforce Salesforce-Contact-Center Exam Information and Actual Questions

  • Exam Code/Number: Salesforce-Contact-Center
  • Exam Name/Title: Salesforce Contact Center Accredited Professional
  • Certification Provider: Salesforce
  • Corresponding Certification: Accredited Professional Exams
  • Exam Questions: 210
  • Updated On: Jul 17, 2026

Salesforce-Contact-Center
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Salesforce
Salesforce-Contact-Center Exam
Salesforce Contact Center Accredited Professional

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Salesforce Salesforce-Contact-Center Exam Overview:

Certification Vendor:Salesforce
Exam Name:Contact Center Accredited Professional (Salesforce-Contact-Center)
Exam Number:AP-226
Related Certifications:Service Cloud
Omni-Channel Routing
Service Cloud Voice
Digital Engagement
Exam Duration:75 minutes
Exam Format:Multiple-choice, Multiple-select
Available Languages:English
Exam Price:USD 150 / JPY 20,000 (excluding tax)
Certificate Validity Period:Not formally specified (no expiration stated for this exam)
Real Exam Qty:60 (plus up to 5 unscored questions)
Passing Score:66%
Sample Questions:Salesforce Salesforce-Contact-Center Sample Questions
Exam Way:Online proctored or onsite testing center
Pre Condition:None officially required; typically intended for Salesforce partners with 2–3 years of consulting/implementation experience in customer service or contact center solutions
Official Syllabus URL:https://trailheadacademy.salesforce.com/certificate/exam-contact-center-ap---AP-226

Salesforce Salesforce-Contact-Center Exam Syllabus Topics:

TopicDetails
Topic 1
  • Design: Deals with the Contact Center functionalities with the stipulated requirements. Subsequently, when presented with business requirements, devise scalable and maintainable solutions for the Contact Center, adhering to standard data models.
Topic 2
  • Discovery: This section deals with a customer use case, and initiates interviews to delineate personas and stakeholders involved.
Topic 3
  • Implement: This section deals with setting up the fundamental Contact Center functionalities and features. Following this, in alignment with the complete design, configure and authenticate the email functionality, ensuring its seamless operation. Similarly, based on specific scenarios, configure and verify the functionality of voice services.
Topic 4
  • Deploy: Discern the suitable deployment process pertinent to the Contact Center. Subsequently, document channel-specific cut-over requirements based on the feature configurations provided.

Reference: https://trailheadacademy.salesforce.com/certificate/exam-contact-center-ap---AP-226



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