Free Field-Service-Consultant Questions for Salesforce Field-Service-Consultant Exam

Question #1

Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.
How should a Consultant configure this using a single Work Order'

A. Create a new Service Appointment for each site visit.

B. Create a new Work Order Line Item for each site visit.

C. Create a new Child Work Order for each site visit.

D. Create a new Product Consumed for each site visit.

Discussion 0

Correct Answer: A Vote an answer

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Question #2

Universal Containers has customers who have previously negotiated pricing on some products.
Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders?

A. Utilize a custom Global Price Book and add all products as Price Book Entries.

B. Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.

C. Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.

D. Create customer-specific Price Books and add all products as Price Book Entries.

Discussion 0

Correct Answer: B Vote an answer

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Question #3

Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource Licenseand Salesforce Field Service Resource Permissions assigned to them.
How should a Consultant provide access to the Salesforce Field Service mobile app?

A. Update Public Group membership.

B. Modify the user's Profile.

C. Modify the user record.

D. Assign a Field Service Mobile License to the user.

Discussion 0

Correct Answer: B Vote an answer

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Question #4

A Universal Containers customer is having issues with three containers at the customer's site. Each container is tracked as an Asset on the customer's Account.
Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently?
Choose 2 answers

A. Add each Asset to a separate child Work Order. Create a Service Appointment for the parent Work Order.

B. Add each Asset to a separate Work Order. Create a Service Appointment for each Work Order.

C. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for the Work Order.

D. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for each Line Item.

Discussion 0

Correct Answer: B,D Vote an answer

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Question #5

Which two reports should a Consultant build to track the number of parts used by a Technician during a giventime period? Choose 2 answers

A. Service Appointment inventory

B. Work Order inventory

C. Products Consumed on Work Order Line Items

D. Products Consumed on Work Orders

Discussion 0

Correct Answer: C,D Vote an answer

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Question #6

Technicians often need to generate a report in the customer's language.
Which configuration should the Consultant recommend to meet the requirement?

A. Update the Default Language of the Organization.

B. Add the Service Report Language field to the Work Order Page Layout.

C. Add the Languagefield to the Contact Page Layout.

D. Update the Language of the current User.

Discussion 0

Correct Answer: B Vote an answer

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Question #7

Universal Containers (UC) has enabled Salesforce Field
Service and installed the managed package. UC wants to
ensure that Technicians can update their own
appointments' status using the Dispatcher console Gantt
chart.
Which steps should theConsultant take to meet these
requirements?

A. Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.

B. Create Permission Sets and assign the Salesforce Field Service Admin PermissionSet to Service Resources.

C. Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.

D. Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.

Discussion 0

Correct Answer: A Vote an answer

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Question #8

Universal Containers just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose ? answers

A. Create the Service Territory Location as a Service Territory lookup field.

B. Add the Service Territory Location Related List on the Service Territory page layout.

C. Add the Service Territory Location Related List on the Location page layout.

D. Create the Service Territory Location as a Location lookup field.

Discussion 0

Correct Answer: B,C Vote an answer

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Question #9

An extreme weather situation impacted both the volume of open work and the number of available resources at Universal Containers.
Which approach should a Consultant recommend to realign available resources with open work?

A. Resource Schedule Optimization

B. Global optimization

C. Emergency scheduling

D. Customer First scheduling

Discussion 0

Correct Answer: B Vote an answer

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Question #10

Universal Containers wants to dispatchemergency work identified throughout the day that needs to be completed before lower-priority work.
What should the Consultant recommend to meet this requirement?

A. Apply the Reshuffle action within the Gantt.

B. Define a Global Optimization job to run hourly.

C. Create a custom Gantt action to call an Apex class to reschedule appointments.

D. Write a batch Apex class to unschedule low priority work orders.

Discussion 0

Correct Answer: A Vote an answer

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