Free CRT-271 Questions for Salesforce CRT-271 Exam

Question #1

Northern Trail Outfitters launches a Community using the Customer Service Template. Community members report that they do NOT have a menu option to navigate to see their work orders. The Salesforce Admin has validated the following on the Community user profile: * users Profile has Read Access on the Work Orders Object * Users Profile hasa tab visible for Work Orders Object should the Salesforce Admin do to troubleshoot this issue?

A. Verify that the Navigation Menu in Community Builder has "Type: Salesforce Object" and "Object Type: Work Order"

B. Verify that the Navigation Menu in Community Management has "Type: Salesforce Object" and
"Object Type: Work"

C. Verify that the Work Order tab is under the Selected tab in Community Settings Setup.

D. Verify that the Work Order tab is under the Selected tab in Community Management.

Discussion 0

Correct Answer: A Vote an answer

Question #2

Universal Rideshares uses a Custom Object to capture vanpool driver information. The VP of Support wants to give members of the Napili template -based Community access to this information for their vanpools. What is themost efficient way to accomplish this task?

A. Create a Visualforce page for the Custom Object and add it as a tab in Community Management

B. Create aDetail page for the Custom Object and add it as a tab in Community Management

C. Create a Visualforce page for the Custom Object and add the Custom Object as a Navigation Menu item

D. Create a Detail page for the Custom Object and add the Custom Object as a Navigation Menu item

Discussion 0

Correct Answer: D Vote an answer

Question #3

Universal Containers is building a Customer Community.
What can the Administrator add to the Navigation Menu?

A. Salesforce Objects, Topics, Community Pages, External URLs, Forecast, Menu Labels

B. Salesforce Objects, Global Action, Community Pages, External URLs, Navigational Topics, Menu Labels

C. Salesforce Objects, Topics External URLs, Lightning Components, Community Pages, Menu Labels

D. Salesforce Objects, Community Pages, App Launcher, External URLs, FeatureTopics, Setup Menu

Discussion 0

Correct Answer: C Vote an answer

Question #4

A coffee company is launching a public brand worldwide. Consumers need to see all relevant information about the brand in one place. Brand advisors can also submit applications to become partners. How should the coffee companies administrator meet these requirements?
Select one or more of the following:

A. Create a Public Community for consumers and brand advisors

B. Create a Public Community and let brand advisors and consumers register themselves

C. Create a Public Community for consumers and a separate Private Community for brand advisors

D. Create a Private Community and let brand advisors and consumers register themselves

Discussion 0

Correct Answer: B Vote an answer

Question #5

Universal Containers (UC) recently went live with its new custom Community. UC has received the cases stating that no customers have access to the Community. The customer users have the custom "UC Customer Community" profile assigned to them. What is the final step the administrator should take to ensure user membership to the Community?
Select one or more of the following:

A. Assign the "UC Customer Community" profile in administration

B. Publish the Community using the Community Builder

C. Ensure the "send welcome email" checkbox is selected

D. Use a permission set to give users access to the Community

Discussion 0

Correct Answer: D Vote an answer

Question #6

Universal Containers (UC) is launching a Partner Community for its resellers who have access to leads, opportunities, and dashboards. UC has the following requirements to support their partners during the sales cycle:
- UC can engage with partners during the sales cycle
- UC can have internal only discussions
- The channel manager can bring any UC employeeto the discussion
- UC employees might have access to the partner community
How should a Salesforce administrator fulfil these requirements?
Select one or more of the following:

A. Leverage private groups and record sharing the access control

B. Leverage unlisted groups and record sharing for access control

C. Leverage the opportunity feed and manual shares for access control

D. Leverage the opportunity feed and group record layout access control

Discussion 0

Correct Answer: C Vote an answer

Question #7

Universal Containers is leveraging Salesforce Content and needs to make it available to their Community users (Customers, Partners, and Employees). Which users will be able to view Salesforce Content based on their license?

A. Users with the Customer Community Plus license.

B. Users with the Customer Community license.

C. Users with the High-Volume Customer Portal license.

D. Users with the Customer Community Login license.

Discussion 0

Correct Answer: A Vote an answer

Question #8

Salesforcereleases an enhanced feed publisher component in the latest release of the Napili template.
Universal Containers org is now on the latest version, but the collaboration component is NOT available in the Napili template. What should the Salesforce Admin doto resolve this issue?

A. Upgrade the template to like latest version

B. Refresh the Salesforce component list In Community Builder

C. Un publish and republish the Napili template

D. Enable Chatter for the one

Discussion 0

Correct Answer: D Vote an answer

Question #9

Universal Containers is experiencing an increase in spam in their Community. The Community Manager needs to put in some pre -moderation rules to be alerted when multiple posts occur from the same user over a short period of time. What should the Community Manager do to meet this requirement?

A. Create a rate rule and apply it to posts with newly registered members as the criteria.

B. Grant the "Community Moderator" permission to allow access to view engagement reports.

C. Activate a content rule to flag member-generated content with a Review Moderation action.

D. Grant the "Moderate Communities Feed" permission to Community members so they can flag content.

Discussion 0

Correct Answer: C Vote an answer

Question #10

Northern Trail Outfitters has a Customer Community for viewing discussions and Knowledge articles. The Customer Support team needs to add custom fields on articles for internal comments and additional references. What is the most efficient way for the Salesforce Admin to hide the custom fields from customers?
Choose one answer

A. Modify the article detail page with custom Lightning Components that hide these custom fields

B. Override the article detail page with a custom Visualforce page and hide these custom fields for customers

C. Update the customer profile by removing access to these custom fields on all article types

D. Create separate articles without these custom fields for the Customer channel and include in the Community

Discussion 0

Correct Answer: C Vote an answer

Question #11

Your company is using the Koa Community Template and wishes to add a new custom page what steps should you take to complete this?

A. Clone an existing page in the Community Builder

B. Create a new page in the Community Builder

C. Ask your developer to create a new Visualforce Page

D. Create a new page from in the Community Manager

E. Install the Community Page Manager from the AppExchange

Discussion 0

Correct Answer: B Vote an answer

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