Salesforce AP-226 Exam Information and Actual Questions

  • Exam Code/Number: AP-226
  • Exam Name/Title: Contact Center Accredited Professional
  • Certification Provider: Salesforce
  • Corresponding Certification: Accredited Professional Certification
  • Exam Questions: 209
  • Updated On: Jun 18, 2026

AP-226
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Salesforce
AP-226 Exam
Contact Center Accredited Professional

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All the information you need to pass Salesforce Contact Center Accredited Professional AP-226 exam and free practice exam verified by ExamDiscuss exam experts.

Salesforce AP-226 Exam Overview:

Certification Vendor:Salesforce
Exam Name:Salesforce Contact Center Accredited Professional
Exam Number:AP-226
Exam Format:Multiple Choice, Multiple Select
Exam Price:USD 150
Real Exam Qty:60
Passing Score:66%
Available Languages:English
Certificate Validity Period:2 years
Exam Duration:75 minutes
Related Certifications:Salesforce Service Cloud Accredited Professional
Salesforce Omni-Channel Accredited Professional
Sample Questions:Salesforce AP-226 Sample Questions
Exam Way:Online proctored or onsite testing center
Pre Condition:No mandatory prerequisites; recommended experience with Salesforce Service Cloud and contact center operations
Official Syllabus URL:https://trailhead.salesforce.com/credentials/contact-center-accredited-professional

Salesforce AP-226 Exam Syllabus Topics:

SectionWeightObjectives
Deploy & Optimize10%- Perform testing and validation
- Plan deployment and change management
- Monitor performance and optimize operations
Design35%- Design omni-channel routing and assignment logic
- Plan agent workspace and user experience
- Design self-service and knowledge base integration
- Plan voice and digital engagement implementation
Build & Configure35%- Configure Service Cloud and Contact Center features
- Set up Omni-Channel and routing rules
- Configure reporting, dashboards, and analytics
- Implement Service Cloud Voice and telephony integration
Discovery20%- Map customer journeys and interaction channels
- Understand contact center business requirements and goals
- Identify success metrics and KPIs


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