Salesforce AP-212 Exam Information and Actual Questions

  • Exam Code/Number: AP-212
  • Exam Name/Title: Loyalty Management Accredited Professional
  • Certification Provider: Salesforce
  • Corresponding Certification: Loyalty Management
  • Exam Questions: 106
  • Updated On: Aug 29, 2026

AP-212
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Salesforce
AP-212 Exam
Loyalty Management Accredited Professional

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All the information you need to pass Salesforce Loyalty Management Accredited Professional AP-212 exam and free practice exam verified by ExamDiscuss exam experts.

Salesforce AP-212 Exam Overview:

Certification Vendor:Salesforce
Exam Name:Salesforce Loyalty Management Accredited Professional
Exam Number:AP-212
Passing Score:69%
Exam Duration:75 minutes
Real Exam Qty:55
Exam Price:USD 150
Exam Format:Scenario-based, Multiple-choice
Available Languages:English
Certificate Validity Period:2 years
Recommended Training:Salesforce Trailhead: Loyalty Management
Exam Registration:Kryterion Webassessor
Pearson VUE
Sample Questions:Salesforce AP-212 Sample Questions
Exam Way:Online proctored or onsite testing center
Pre Condition:No mandatory prerequisites; recommended experience with Salesforce CRM and customer loyalty concepts
Official Syllabus URL:https://trailhead.salesforce.com/en/credentials/lmap

Salesforce AP-212 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Loyalty Program and Process Configuration52%- Configure partner management and collaboration
- Configure permissions and security model
- Manage member enrollment, profiles, and preferences
- Set up tier models, qualification, and progression
- Define incentives, experiential rewards, and vouchers
- Set up currencies, points, and transaction processing
- Configure foundational program settings
Topic 2: On-Going Loyalty Management10%- Configure analytics, dashboards, and reporting
- Monitor program performance and optimize
- Manage program updates and enhancements
Topic 3: Integration22%- Integrate with Service Cloud
- Integrate with Commerce Cloud
- Integrate with Marketing Cloud
- Integrate with Salesforce CDP
- Connect to external systems using APIs
Topic 4: Strategies and Design16%- Define points, benefits, and redemption processes
- Design promotion lifecycle and engagement strategies
- Assess business requirements and define loyalty solution
- Design loyalty program architecture and data model
- Apply implementation best practices


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