Free AP-207 Questions for Salesforce Energy and Utilities Cloud Accredited Professional AP-207 Exam as PDF & Practice Test Engine

Exam Code/Number: AP-207
Exam Name/Title: Energy and Utilities Cloud Accredited Professional
Certification Provider: Salesforce
Corresponding Certification: Accredited Professional Certification

Exam Questions: 77
Updated On: Aug 24, 2026

Question #1

Which Energy and Utilities Cloud component includes asset-based ordering, multi-site orders, bundle pricing, usage pricing, attribute pricing, and contextual price adjustment rules?

A. Digital Commerce

B. Contract Lifecycle Management

C. Order Management

D. Industries CPQ

Discussion 0

Correct Answer: D Vote an answer

Question #2

A multinational energy company distributes energy to several countries with different tariffs. For their Energy and Utilities Cloud implementation, they want to allow each country only to have access to its respective price.
How can this be done with Industries CPQ?

A. One Price List should be configured for each country, and Context Rules need to be configured to make the Price List eligible only for its respective country.

B. One Price List should be configured for each country, and Advanced Rules need to be configured to make the Price List eligible only for its respective country.

C. One Price Book should be configured for each country, and Advanced Rules need to be configured to make the Price Book eligible only for its respective country.

D. One Price Book should be configured for each country, and Context Rules need to be configured to make the Price Book eligible only for its respective country.

Discussion 0

Correct Answer: A Vote an answer

Question #3

An energy company urgently needs to replace its current customer information system (CIS). The current system is at end-of-life and unsupported Because the cost to replace the CIS is so high, executives contemplate putting all other projects on hold. This would delay the planned Energy and Utilities Cloud implementation. The executive committee asks a consultant for a recommended, cost-effective approach to maximize the return on investment.
Which two courses of action should the consultant recommend?

A. Cancel the Energy and Utilities Cloud implementation and replace the CIS. because modem CIS systems have all the necessary functionality to effectively track and manage customer engagements in any channel.

B. First, implement Energy and Utilities Cloud and integrate it with the current customer information system through a q middleware platform. Then, replace the customer information system with a more modern one and reconnect the integration points between middleware and the new CIS.

C. Implement Energy and Utilities Cloud and simultaneously replace the customer information system with a cloud based billing system.

D. To avoid reworking to integrations, deploy a new customer information system first then implement Energy and Utilities Cloud.

Discussion 0

Correct Answer: B,C Vote an answer

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Question #4

A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?
Choose 2 answers

A. Accurately confirm and verify customer details.

B. See a list of all service and work types available in the system.

C. Confirm customer entitlements for field service appointments.

D. Check available field service time slots for the week.

Discussion 0

Correct Answer: A,C Vote an answer

Question #5

When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see the following information in one glance:
* Identify the caller
* Provide answers to questions about billing. consumption, and payments
* Add meter readings
* Manage user complaints.
* Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.
Which two functionalities should the consultant use to achieve this?

A. Configure the Energy and Utilities Contact Center Console available m the process horary

B. Assign the relevant lightning pages to the energy company's service agent user profile

C. Configure custom OmniScripts and FlexCards to cover the requirements.

D. Configure a custom Salesforce Service Cloud console.

Discussion 0

Correct Answer: A,C Vote an answer

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Question #6

An Administrator needs help generating an accurate report to identify the average response time to installing new electricity connections.
What two elements need to be defined during the discovery phase of the implementation?

A. Define the business stakeholders for the customer's new connections process.

B. Define the data to be migrated for the customer's connections process

C. Define the metrics to measure the customer's new connections process.

D. Identify the data sources to generate the customer's new connections reports and dashboards

Discussion 0

Correct Answer: C,D Vote an answer

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Question #7

A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?

A. Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.

B. Work with an external debt collection agency to ensure customers pay their outstanding amount.

C. Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.

D. Use the Create Payment Plan action in the Contact Center Console.

Discussion 0

Correct Answer: D Vote an answer

Question #8

An energy customer has purchased a new home and needs to transfer their service.
Which object needs a new record created to track service at the new location?

A. An account record with record type Service

B. An account record with record type Consumer

C. An account record with record type Billing

D. An account record with record type Service Aggregator

Discussion 0

Correct Answer: A Vote an answer

Free AP-207 Questions for Salesforce Energy and Utilities Cloud Accredited Professional AP-207 Exam as PDF & Practice Test Engine

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