Exam Certified-Business-Analyst Topic 2 Question 228 Discussion

Actual exam question for Salesforce's Certified-Business-Analyst exam
Question #: 228
Topic #: 2
A business analyst (BA) at Universal Containers (UC) has been asked to improve the user experience (UX) of marketing employee who manages webinar dat a. The chief marketing officer (CMO) thinks the UX issues are related to standard Salesforce Campaign functionality that misaligns with UC s business requirements. The BA surveyed the marketing group about their pain points and was surprised to discover that their concerns differ from the CMOs theory about issues with the UX of Campaigns in Salesforce.
Which influencing style should the BA use when presenting their findings to the CMO and other stakeholders?

Suggested Answer: B Vote an answer

by Candice at Aug 31, 2024, 11:48 AM

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