SAP C_TCRM20_60 Exam Information and Actual Questions

  • Exam Code/Number: C_TCRM20_60
  • Exam Name/Title: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 2007 (CRM 6.0)
  • Certification Provider: SAP
  • Corresponding Certification: SAP Application Associate

C_TCRM20_60
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SAP
C_TCRM20_60 Exam
SAP Certified Application Associate - CRM Fundamentals with SAP CRM 2007 (CRM 6.0)

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SAP C_TCRM20_60 Exam Overview:

Certification Vendor:SAP
Exam Name:SAP Certified Application Associate - CRM Fundamentals with SAP CRM 2007 (CRM 6.0)
Exam Number:C_TCRM20_60
Available Languages:English
Related Certifications:SAP Certified Application Associate - CRM (SAP CRM)
Exam Format:Multiple Choice, Multiple Response
Exam Duration:180 minutes
Recommended Training:SAP CRM Fundamentals Training
Exam Registration:SAP Certification Hub
Exam Way:Proctored exam via SAP Certification Hub / authorized testing provider
Pre Condition:No formal prerequisites required; basic SAP and business process knowledge recommended
Official Syllabus URL:https://training.sap.com/certification/

SAP C_TCRM20_60 Exam Syllabus Topics:

SectionObjectives
Interaction Center- Call center processes
  • 1. Agent desktop usage
    • 2. Customer interaction handling
      Master Data Management- Business partners
      • 1. Account and partner relationships
        • 2. Customer and contact data structure
          Service Management- Customer service processes
          • 1. Service requests and incidents
            • 2. Service order handling
              SAP CRM Overview- CRM architecture and components
              • 1. SAP CRM system landscape
                • 2. Integration with SAP ERP
                  Marketing- Campaign management
                  • 1. Segmentation and target groups
                    • 2. Campaign execution basics
                      Sales Functionality- Sales processes
                      • 1. Opportunity management
                        • 2. Quotation and order processing
                          • 3. Lead management


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