Peoplecert ITILFNDv5 Exam Information and Actual Questions

  • Exam Code/Number: ITILFNDv5
  • Exam Name/Title: ITIL Foundation (Version 5)
  • Certification Provider: Peoplecert
  • Corresponding Certification: Peoplecert Certification
  • Exam Questions: 143
  • Updated On: Aug 30, 2026

ITILFNDv5
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Peoplecert
ITILFNDv5 Exam
ITIL Foundation (Version 5)

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Peoplecert ITILFNDv5 Exam Overview:

Certification Vendor:PeopleCert
Exam Name:ITIL® Foundation (Version 5) Examination
Exam Number:ITILFNDv5
Real Exam Qty:40
Related Certifications:ITIL® Version 5 Advanced Level Certifications
ITIL® Foundation Bridge (Version 5)
Exam Price:From US$690.00
Certificate Validity Period:3 years
Exam Duration:60 minutes
Exam Format:Single correct answer, Closed book, Multiple choice
Available Languages:French, Italian, Portuguese (Brazil), Polish, Spanish, Japanese, German, Chinese, English
Passing Score:65% (26 out of 40 questions)
Recommended Training:PeopleCert Official Training Materials
Exam Registration:PeopleCert Official Registration
Sample Questions:Peoplecert ITILFNDv5 Sample Questions
Exam Way:Online proctored exam or onsite at authorized test centers
Pre Condition:No formal prerequisites; recommended for anyone entering service management, IT, or digital roles; prerequisite for ITIL Version 5 advanced certifications
Official Syllabus URL:https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-5-foundation-version-50-4154

Peoplecert ITILFNDv5 Exam Syllabus Topics:

SectionWeightObjectives
Digital Product and Service Management Concepts18%- Value co-creation and stakeholder collaboration
- Key definitions: product, service, value, outcome, cost, risk, utility, warranty
- Service relationships: provider, consumer, partners
ITIL Management Practices28%- Service Management Practices
  • 1. Service level management
    • 2. Problem management
      • 3. Change enablement
        • 4. Incident management
          - Technical Management Practices
          • 1. Deployment management
            • 2. Software development and management
              - General Management Practices
              • 1. Relationship management
                • 2. Portfolio management
                  • 3. Strategy management
                    Four Dimensions of Product and Service Management17%- Holistic approach and interdependencies
                    - Organizations and People
                    - Value Streams and Processes
                    - Information and Technology
                    - Partners and Suppliers
                    Product and Service Lifecycle17%- Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire
                    - Iterative and flexible application
                    ITIL Value System20%- Service Value Chain activities
                    - Management Practices overview
                    - Guiding Principles (7 principles and application)
                    - Continual improvement
                    - Governance


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