Peoplecert ITIL-4-CDS Exam Information and Actual Questions

  • Exam Code/Number: ITIL-4-CDS
  • Exam Name/Title: ITIL 4 Specialist: Create, Deliver and Support
  • Certification Provider: Peoplecert
  • Corresponding Certification: Peoplecert Certification
  • Exam Questions: 89
  • Updated On: Jun 29, 2026

ITIL-4-CDS
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Peoplecert
ITIL-4-CDS Exam
ITIL 4 Specialist: Create, Deliver and Support

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Peoplecert ITIL-4-CDS Exam Overview:

Certification Vendor:PeopleCert
Exam Name:ITIL 4 Specialist: Create, Deliver and Support
Exam Number:ITIL-4-CDS
Certificate Validity Period:3 years
Exam Price:USD $605+
Real Exam Qty:40
Passing Score:70% (28/40)
Related Certifications:ITIL 4 Managing Professional
ITIL 4 Foundation
ITIL 4 Managing Professional Certificate
Exam Duration:90 minutes
Available Languages:English, French, German, Italian, Japanese, Polish, Portuguese (Brazil), Spanish, Chinese
Exam Format:Multiple Choice, Closed Book, Scenario-Based Questions, Online Proctored Exam
Sample Questions:Peoplecert ITIL-4-CDS Sample Questions
Exam Way:Online remote-proctored exam through PeopleCert or authorized examination providers; training may be delivered online or classroom-based.
Pre Condition:Candidate must hold ITIL 4 Foundation certification, any ITIL v3 certification, or ITIL 4 Managing Professional Certificate. Accredited training through an Accredited Training Organization (ATO) or ITIL Official eLearning is mandatory before taking the exam.
Official Syllabus URL:https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-create-deliver-and-support-2693

Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionObjectives
Create, Deliver and Support Practices- Service performance and quality
  • 1. Monitoring and measurement
  • 2. Continual improvement
- Supporting management practices
  • 1. Incident management
  • 2. Problem management
  • 3. Knowledge management
  • 4. Change enablement
  • 5. Service desk
Introduction to Create, Deliver and Support- Core concepts of service value streams
  • 1. Service value system integration
  • 2. Value streams and workflows
Information and Technology- Supporting technologies
  • 1. Service management technologies
  • 2. Automation and tool integration
Prioritization and Work Management- Work planning and prioritization
  • 1. Backlog management
  • 2. Capacity and demand management
Organizational Structure and Teams- Team culture and collaboration
  • 1. Workforce planning and development
  • 2. Team capabilities and competencies
Value Stream Design and Development- Designing service value streams
  • 1. Service design considerations
  • 2. Customer journey mapping


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