Free CMS7 Questions for Peoplecert ITIL V3 Foundation CMS7 Exam as PDF & Practice Test Engine
"Service Management is a set of specialized organizational capabilities for providing value to customers in the form of services". These specialized organizational capabilities include which of the following?
Correct Answer: A
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In many organizations the role of Incident Manager is assigned to the Service Desk.
It is important that the Incident Manager is given the authority to:
It is important that the Incident Manager is given the authority to:
Correct Answer: D
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Which of the following statements about incident reporting and logging is CORRECT?
Correct Answer: D
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Who is responsible for ensuring that the Request Fulfillment process is being performed according to the agreed and documented process?
Correct Answer: A
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Which of the following could BEST be described as "A decision support and planning tool that projects
the likely consequences of a business action"?
the likely consequences of a business action"?
Correct Answer: B
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Configuration Management Databases (CMDBs) and the Configuration Management System (CMS) are both elements of what larger entity?
Correct Answer: C
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Which of the following questions does Service Strategy help answer with its guidance?
1.How do we prioritize investments across a portfolio?
2.What services to offer and to whom?
3.What are the Patterns of Business Activity (PBA)?
1.How do we prioritize investments across a portfolio?
2.What services to offer and to whom?
3.What are the Patterns of Business Activity (PBA)?
Correct Answer: C
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Who is responsible for ensuring that the Request Fulfillment process is being performed according to the agreed and documented process?
Correct Answer: A
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Which of the following activities are carried out in the "Where do we want to be?" step of the continual service improvement (CSI) model / approach?
Correct Answer: A
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In which of the following situations should a Problem Record be created?
Correct Answer: D
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Access Management is closely related to which other processes?
Correct Answer: B
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Which process is responsible for ensuring that appropriate testing of a service or application takes place?
Correct Answer: A
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