Exam ITIL-4-DITS Topic 3 Question 26 Discussion

Actual exam question for Peoplecert's ITIL-4-DITS exam
Question #: 26
Topic #: 3
An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?

Suggested Answer: B Vote an answer

by Lauren at Sep 11, 2026, 06:39 PM

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