PEGACPDC25V1
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Pegasystems
PEGACPDC25V1 Exam
Certified Pega Decisioning Consultant 25
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| Topic | Details |
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| Topic 1 | - Customer Engagement Optimization: Addresses change management, revision management, GenAI brand voice, and action update processes.
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| Topic 2 | - Contact policy and volume constraints: This domain covers managing contact policies to limit how often customers receive communications, focusing on controlling action exposure and volume in outbound channels while configuring appropriate tracking periods.
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| Topic 3 | - Channels: Covers implementing real-time containers, offer emails, and third-party integrations for multi-channel delivery.
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| Topic 4 | - AI and Arbitration: Explores AI-powered action arbitration, prioritization, and using business levers for action selection.
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| Topic 5 | - Engagement policies: Addresses creating engagement policies, strategies, and customer journeys that govern contact timing and frequency.
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