Free 1z1-325 Questions for Oracle RightNow Cloud Service 2016 Implementation Essentials 1z1-325 Exam as PDF & Practice Test Engine
Your customer has performed a search on the knowledgebase and has stated that they are getting strange results. Every time they search for the word "widget" the correct answer appears as the 10th answer on the search results and not at the top of the first page.
How can you increase the value of the word "widget" in the knowledgebase search results?
How can you increase the value of the word "widget" in the knowledgebase search results?
Correct Answer: C
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Identify the three options available on the deployment manager screen in customer portal. (Choose three.)
Correct Answer: A,C,E
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In which two sections of the Customer Portal is the Guided Assistance widget available for end customers?
(Choose two?)
(Choose two?)
Correct Answer: B,E
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Select two true statements about chat. (Choose two.)
Correct Answer: C,E
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View the exhibit.
Your customer has "Gold" level SLAs being applied to certain organizations according to organization rules.
After six months, the business decides to change the response time: instead of responding in 24 hours your agents need to respond within eight business hours.
You modify the "Gold" SLA to reflect this change but you notice that the SLA reports are still using a 24-hour response time.
Which statement is correct?
Your customer has "Gold" level SLAs being applied to certain organizations according to organization rules.
After six months, the business decides to change the response time: instead of responding in 24 hours your agents need to respond within eight business hours.
You modify the "Gold" SLA to reflect this change but you notice that the SLA reports are still using a 24-hour response time.
Which statement is correct?
Correct Answer: C
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You have set up a business rule auto response with standard text to send an email to customers when they select specific categories while asking a question on the customer portal page.
When you activate the new business rule, your standard text for the email starts showing up with the Smart Assistant responses on the customer portal when a customer is submitting a question.
How do you resolve this?
When you activate the new business rule, your standard text for the email starts showing up with the Smart Assistant responses on the customer portal when a customer is submitting a question.
How do you resolve this?
Correct Answer: E
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Identify two items that accurately describe custom objects.
Correct Answer: A,C
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Your customer's "Chat Survey Score" report contains valid records; however, all of the average scores seem to be zero.
Which two steps will correct this? (Choose two.)
Which two steps will correct this? (Choose two.)
Correct Answer: C,D
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You are asked to identify how a question has been scored upon a search result.
While researching the question, you identified possible answer attributes to review.
Identify three items that affect the score of the answer and, therefore, should be reviewed. (Choose three.)
While researching the question, you identified possible answer attributes to review.
Identify three items that affect the score of the answer and, therefore, should be reviewed. (Choose three.)
Correct Answer: A,B,D
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