Free 1z0-325 Questions for Oracle RightNow Cloud Service 2016 Implementation Essentials 1z0-325 Exam as PDF & Practice Test Engine
An agent has mistakenly closed their quick search menu and it is no longer displayed on their desktop. Which two paths are required to display the quick search navigation again? (Choose two.)
Correct Answer: A,C
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Your customer wants agents to respond to specific product questions in a uniform manner.
They interact with their customers through the customer portal, chat, and email. Some of the responses can be automated, so you set these responses as standard text.
Which three standard text types can you use? (Choose three.)
They interact with their customers through the customer portal, chat, and email. Some of the responses can be automated, so you set these responses as standard text.
Which three standard text types can you use? (Choose three.)
Correct Answer: A,C,E
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Your customer had previously allowed their end customers to be able to submit incidents only via an email mailbox into Outlook.
Now that they are deploying Customer Portal, they still need to allow emails to be submitted and have an incident created.
What two items must be enabled to meet this requirement? (Choose two.)
Now that they are deploying Customer Portal, they still need to allow emails to be submitted and have an incident created.
What two items must be enabled to meet this requirement? (Choose two.)
Correct Answer: A,D
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Which incident field is designed to be used by your customer to standardize tracking of how incidents are resolved?
Correct Answer: E
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Your client decides not to use Groups when setting up staff accounts.
You are positive that groups should be set up. Therefore, you need to explain the advantages to your client.
Select two advantages of setting up groups. (Choose two.)
You are positive that groups should be set up. Therefore, you need to explain the advantages to your client.
Select two advantages of setting up groups. (Choose two.)
Correct Answer: A,B
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Your customer wants you to create a "Team Member" custom object that will allow more than one agent to be assigned to a given incident and they want the agents to have an inbox report that shows both the incidents they are the Primary agent and the incidents they are a Team Member.
From the following list, which report table structure is necessary?
From the following list, which report table structure is necessary?
Correct Answer: B
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Which three actions must be performed to be able to configure Social Monitor? (Choose three.)
Correct Answer: B,C,E
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You are building an agent's Incident Script for your customer and they want to chain scripts together within a workflow.
Which three features/functions will be carried over from one script and made available inside the next script?
(Choose three.)
Which three features/functions will be carried over from one script and made available inside the next script?
(Choose three.)
Correct Answer: A,D,G
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Your customer has a number of custom fields that are no longer in use and would like to repurpose them for a new initiative.
Which set of custom field properties can you change as part of the repurpose work?
Which set of custom field properties can you change as part of the repurpose work?
Correct Answer: A
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