Free 1z0-1064-22 Questions for Oracle 1z0-1064-22 Exam

Question #1

Your customer has three service request child categories under the top-level service request category "Accounts":
Gold Accounts
Silver Accounts
Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

A. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.

B. In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.

C. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.

D. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.

Discussion 0

Correct Answer: D Vote an answer

Question #2

What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

A. Delete a Service Request.

B. View and edit attachments to a Service Request.

C. Chat with an Agent about a Service Request.

D. Add a message to a Service Request.

E. Create a Service Request.

Discussion 0

Correct Answer: A,B,C,E Vote an answer

Question #3

You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {# #SR0000003056# #}" Which statement is true?

A. You have to edit the e-mail template and add HTML code to customize the standard text section.

B. You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

C. You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

D. You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

Discussion 0

Correct Answer: C Vote an answer

Question #4

Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?

A. Enable new locales for the languages to be used and provision designated users to translate the articles.

B. Modify the original base locales of the articles to match the target language.

C. Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.

D. Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.

Discussion 0

Correct Answer: A Vote an answer

Question #5

Select three correct limits and restrictions when importing data from a file.

A. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.

B. Both create and update operations are available for imported records.

C. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.

D. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.

E. By default, the import starts immediately after it is activated.

Discussion 0

Correct Answer: B,D,E Vote an answer

Question #6

If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

A. have to contact Oracle Support for the permission to deploy your custom DCS application

B. be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role

C. be required to create all of your own components for the display of Engagement Cloud objects

D. not be able to preview your application before you publish it

Discussion 0

Correct Answer: C Vote an answer

Question #7

You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?

A. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service

B. Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects

C. Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service

D. Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service

Discussion 0

Correct Answer: A Vote an answer

Question #8

Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

A. Incoming messages have a custom filter.

B. The configured frequency to retrieve emails is too long.

C. Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.

D. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.

Discussion 0

Correct Answer: A Vote an answer

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