Free 1z0-1038-22 Questions for Oracle Service Center 2022 Implementation Professional 1z0-1038-22 Exam as PDF & Practice Test Engine

  • Exam Code/Number: 1z0-1038-22
  • Exam Name/Title: Oracle Service Center 2022 Implementation Professional
  • Certification Provider: Oracle
  • Corresponding Certification: Oracle Service Cloud Cross-Channel Contact Center
  • Exam Questions: 97
  • Updated On: May 31, 2026
What are the three different types of pull policy for queues?
Correct Answer: B,C,E Vote an answer
Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?
Correct Answer: B,C,F Vote an answer
Which two statements are true about Oracle Service Cloud accelerators?
Correct Answer: C,E Vote an answer
You want your system to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?
Correct Answer: B Vote an answer
Which three elements are available for workflow design on the Insert ribbon?
Correct Answer: A,D,E Vote an answer
Which option should you use to create or configure queues?
Correct Answer: B Vote an answer
A customer is using standard reports within the analytics module. Which two can be edited in a standard report?
Correct Answer: C,F Vote an answer
Which four types are used by incidents queues?
Correct Answer: A,C,D,E Vote an answer
A customer is unable to see a record in the audit log after running a report. What could be the reason for this?
Correct Answer: B Vote an answer
A customer is trying to import guides and a definition file from another interface and receives an error: "The response node cannot be added as it would exceed the maximum amount of 2048 response nodes the guide can have.
What action must be taken to fix this?
Correct Answer: A Vote an answer
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