Oracle 1Z1-465 Exam Information and Actual Questions

1Z1-465
FREE EXAM DUMPS QUESTIONS & ANSWERS

Certification Vendor:	Oracle
Exam Name:	Oracle RightNow CX Cloud Service 2012 Essentials
Exam Number:	1Z0-465
Available Languages:	English
Exam Price:	USD 245
Exam Format:	Multiple Choice, Multiple Select
Passing Score:	60%
Related Certifications:	Oracle Applications OPN Certified Specialist
Real Exam Qty:	80
Certificate Validity Period:	No official data available
Exam Duration:	150 minutes
Recommended Training:	RightNow Customer Portal Designer RightNow Customer Service Administration
Exam Registration:	Oracle University Pearson VUE
Sample Questions:	Oracle 1Z1-465 Sample Questions
Exam Way:	Proctored at Pearson VUE test centers or online proctored
Pre Condition:	No mandatory prerequisites; recommended hands-on experience and training
Official Syllabus URL:	https://education.oracle.com/oracle-rightnow-cx-cloud-service-2012-essentials/trackp_1949

Section	Weight	Objectives
Oracle RightNow Overview	10%	- Purpose and components of Customer Experience
Staff Management	12%	- Staff accounts and profiles - Password policies and security settings
Incident Management	12%	- Incident lifecycle and statuses - Guided assistance setup
Answer Management Administration	18%	- Knowledge base components - Access levels and permissions - Search priority words and dictionaries
Site Configuration Administration	20%	- Mailboxes and interface configuration - Service level agreements - Business rules and standard text - Custom fields and objects
RightNow Analytics	8%	- Scheduled reports and dashboards - Standard and custom reports
Application Appearance	15%	- Workspaces and navigation sets - Agent scripts - Customizable menus and agent workflow
Feedback, Chat & Customer Portal	5%	- Customer Portal basics - Chat and co-browse configuration - Surveys and feedback management