Free 1Z0-1064-26 Questions for Oracle Fusion Service 2026 Implementation Professional 1Z0-1064-26 Exam as PDF & Practice Test Engine

Exam Code/Number: 1Z0-1064-26
Exam Name/Title: Oracle Fusion Service 2026 Implementation Professional
Certification Provider: Oracle
Corresponding Certification: Oracle Cloud

Exam Questions: 79
Updated On: Jun 29, 2026

Question #1

Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A. Complete Category Name.

B. Select Create Category > Create Child Category.

C. Check the Active flag.

D. Select Status = "Active".

E. Select Service Catalog in Functional Areas.

F. Select Create Category > Create Top-Level Category.

G. Select the task Manage Service Request Categories.

Discussion 0

Correct Answer: B,D,F,G Vote an answer

Question #2

Which three subobject functions are included in the REST API for Service Requests (SRs)?

A. Update resource manager

B. Delete activity

C. Update resource member

D. Update SR reference

E. Delete message

Discussion 0

Correct Answer: B,C,D Vote an answer

Question #3

To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

A. Title, Status

B. Title

C. Title, Status, Problem Description

D. Title, Category, Severity

E. Title, Category, Severity, Status

Discussion 0

Correct Answer: E Vote an answer

Question #4

Which two options are true about role synchronization for Digital Customer Service (DCS)?

A. is required for every DCS instance

B. enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)

C. also synchronizes userIDs and passwords between DCS and Engagement Cloud

D. is real time

Discussion 0

Correct Answer: A,D Vote an answer

Question #5

Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

A. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.

B. Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.

C. Unlock and publish the new selected profile value.

D. Select View > Detach.

E. Lock the Profile Option for editing.

F. Modify the Profile Value and save.

Discussion 0

Correct Answer: A,C,F Vote an answer

Question #6

Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

A. VBCS is a visual development tool for creating applications in DCS.

B. DCS is a visual development tool for creating applications in VBCS.

C. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.

D. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.

Discussion 0

Correct Answer: A,D Vote an answer

Question #7

Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

A. Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.

B. Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.

C. Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.

D. There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.

Discussion 0

Correct Answer: A Vote an answer

Question #8

Digital Customer Service application configuration settings in json.cfg include which four options?

A. Product and category filtering

B. Knowledge management language locales

C. Default communication preferences

D. Default timezone

E. Default notification preferences

F. Knowledge management article links

G. Service request links

H. Default chat channel preferences

Discussion 0

Correct Answer: A,B,F,G Vote an answer

Free 1Z0-1064-26 Questions for Oracle Fusion Service 2026 Implementation Professional 1Z0-1064-26 Exam as PDF & Practice Test Engine

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