1Z0-1064-20
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Oracle
1Z0-1064-20 Exam
Oracle B2B Service 2020 Implementation Essentials
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All the information you need to pass Oracle B2B Service 2020 Implementation Essentials 1Z0-1064-20 exam and free practice exam verified by ExamDiscuss exam experts.
Oracle B2B Service 2020 is a cloud-based platform that allows organizations to manage their business-to-business (B2B) communications. It provides a range of features, including automated routing, document tracking, and collaboration tools. The platform is designed to help organizations streamline their B2B operations and improve their customer service.
As more businesses are taking their operations online, there is a growing demand for professionals who can implement and maintain various technologies used in digital commerce. The Oracle 1Z0-1064-20 Exam is one such certification exam that assesses an individual's expertise in implementing Oracle B2B Service 2020 applications.
| Topic | Details |
|---|
| Topic 1 | - Describe DCS architecture components (themes, templates, pages)
- Describe CTI integration architecture
|
| Topic 2 | - Enable Engagement Cloud features
- Perform Email set up a-ctivities
|
| Topic 3 | - Set up default coverage
- Modify an Analytics report
- Set up standard coverage
|
| Topic 4 | - Omnichannel Communications
- Implement an SR assignment mapping
- Set up 'My Knowledge' page
|
| Topic 5 | - Describe Analytics concepts (infolets, subject areas, queries)
- Configure a Service Catalog
|
| Topic 6 | - Describe DCS components (products, contact, KM, SR creator, admin)
- Configure media toolbar
|
| Topic 7 | - Describe DCS enablement activities
- Perform file-based import and export
|
| Topic 8 | - Explain Engagement Cloud integration architecture and mechanisms
- Configure a Service Request Category
|
| Topic 9 | - Configure CTI notifications
- Identify common SR searches
- Author KM articles
|
| Topic 10 | - Deploy an initial DCS application
- Describe common SR processing activities
|
| Topic 11 | - Customize a DCS application
- Advanced Configuration, Integration and Analytics
|
| Topic 12 | - Describe entitlement concepts (coverage, milestones)
- Use Functional Setup Manager (FSM)
|
| Topic 13 | - Describe the Engagement Cloud security model
- Identify KM enablement activities
|
| Topic 14 | - Identify mechanisms of Engagement Cloud customization
- Set up SR creation and handling
|
Oracle 1Z0-1064-20 Certification Exam validates the candidate's skills in implementing Oracle B2B Service solutions. It measures the candidate's knowledge of topics such as configuring B2B Service features, setting up service entitlements, managing incidents and service requests, and configuring analytics and reporting. Oracle B2B Service 2020 Implementation Essentials certification is intended for professionals who are responsible for implementing and maintaining Oracle B2B Service solutions for their organizations.
To prepare for the Oracle 1Z0-1064-20 exam, candidates need to have a strong understanding of B2B Service solutions and Oracle products. 1Z0-1064-20 exam consists of multiple-choice questions and requires thorough knowledge of various B2B Service concepts and their applications. The Oracle website provides extensive study materials and training courses to help candidates prepare for the exam. Passing the Oracle 1Z0-1064-20 exam is a challenging yet rewarding task that can open doors to promising career opportunities in the IT industry.
