1Z0-1064-20日本語
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1Z0-1064-20日本語 Exam
Oracle B2B Service 2020 Implementation Essentials (1Z0-1064-20日本語版)
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| Topic | Details |
|---|
| Topic 1 | - Omnichannel Communications
- Implement an SR assignment mapping
- Set up 'My Knowledge' page
|
| Topic 2 | - Describe DCS components (products, contact, KM, SR creator, admin)
- Configure media toolbar
|
| Topic 3 | - Use tools used to configure and customize Engagement Cloud
- Configure Agent Notifications
|
| Topic 4 | - Describe DCS architecture components (themes, templates, pages)
- Describe CTI integration architecture
|
| Topic 5 | - Describe DCS enablement activities
- Perform file-based import and export
|
| Topic 6 | - Describe the Engagement Cloud security model
- Identify KM enablement activities
|
| Topic 7 | - Explain Engagement Cloud integration architecture and mechanisms
- Configure a Service Request Category
|
| Topic 8 | - Describe entitlement concepts (coverage, milestones)
- Use Functional Setup Manager (FSM)
|
| Topic 9 | - Customize a DCS application
- Advanced Configuration, Integration and Analytics
|
| Topic 10 | - Describe Analytics concepts (infolets, subject areas, queries)
- Configure a Service Catalog
|
To prepare for the exam, candidates can utilize various resources, including practice exams, training courses, and study guides. The Oracle website offers a wide range of learning opportunities, including virtual classrooms, online tutorials, and self-paced learning modules. Additionally, candidates can also find study groups and online forums to interact with other professionals and gain insights into the exam.
Oracle 1Z0-1064-20 exam consists of 60 multiple-choice questions to be answered in two hours. 1Z0-1064-20-JPN exam covers a broad spectrum of topics related to the implementation of Oracle B2B Service Cloud, including configuration of users and roles, incident management, service administration, analytics and reporting, and integrations with other Oracle products. Candidates are expected to have a solid understanding of these topics and be able to demonstrate their expertise in critical thinking and problem-solving. Successful candidates receive an Oracle certification, which is a valuable credential to boost your career prospects in the IT industry.