Free 1Z0-1038 Questions for Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials 1Z0-1038 Exam as PDF & Practice Test Engine

Exam Code/Number: 1Z0-1038
Exam Name/Title: Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Service Cloud Cross-Channel Contact Center

Exam Questions: 72
Updated On: May 29, 2026

Question #1

What would you use for repetitive text with a single point of maintenance for any changes to the text?

A. Variable

B. Merge field

C. Custom field

D. Custom object field

Discussion 0

Correct Answer: A Vote an answer

Question #2

A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A. Enter the value "Unlimited" in the chat and email fields.

B. Enter zero as the initial value for both fields.

C. Use the default values.

D. Leave both the chat and email fields limit as blank.

Discussion 0

Correct Answer: B Vote an answer

Question #4

Which two components can be edited in a standard report?

A. Schedules

B. Column headings

C. Non-selectable filters

D. Permissions

E. Graphs

F. Report headings

Discussion 0

Correct Answer: A,D Vote an answer

Question #5

Which statement is true about the JavaScript API?

A. It is available when you use the Connect Common Object Model CCOM for API operations.

B. It Is available as JavaScript objects and can be exposed through browser controls in a workspace.

C. It cannot be used in Custom Object workspaces.

D. It comes with in-built exception handling.

Discussion 0

Correct Answer: B Vote an answer

Question #6

You want your system to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

A. configuration settings

B. syndicate chat widget

C. proactive chat widget

D. business rules

Discussion 0

Correct Answer: B Vote an answer

Question #7

A contact center supervisor wants to assign an incident to an agent, A1. However, the supervisor finds that A1 is not available in the Assigned drop-down list in the incident workspace.
What could be the reason?

A. The profile to which the agent is assigned does not have to appear in the Menu option selected on the Services tab.

B. The profile to which the agent is assigned does not have the incident workspace assigned.

C. The profile to which the agent is assigned does not have a navigation set assigned.

D. The profile to which the agent is assigned does not have the Interface Access check box selected.

E. The profile to which the agent is assigned does not have the Incident Read option selected on the Permissions > Services tab.

Discussion 0

Correct Answer: D Vote an answer

Question #8

You want to ensure that some specific content in messages can be hidden for seme messages. What would you use to meet this requirement?

A. Custom fields

B. Merge fields

C. Incident thread fields

D. Conditional fields

Discussion 0

Correct Answer: D Vote an answer

Free 1Z0-1038 Questions for Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials 1Z0-1038 Exam as PDF & Practice Test Engine

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