Free 1Z0-1003-20 Questions for Oracle 1Z0-1003-20 Exam

Question #1

A company has a policy that all their technicians will start their working day at their first job and end their day at the office depot.
What should you set in the system to capture this requirement?

A. Resource start location = home, Resource end location = office depot, resource type features * working time includes travel from last activity is left unchecked, working time includes travel to first activity is checked.

B. Resource start location = office depot, Resource end location = home, resource type features a working time includes travel from last activity is checked, working time includes travel to first activity is left unchecked.

C. Resource start location = home, Resource end location = office depot, resource type features = working time includes travel from last activity is checked, working time includes travel to first activity is left unchecked.

D. Resource start location = home, Resource end location = home, resource type features = working time includes travel from last activity is checked, working time includes travel to first act left unchecked.

Discussion 0

Correct Answer: C Vote an answer

Question #2

Your customer has received some complaints about certain resources, and that information has been recorded within their CRM system.
They want to pass this information along when activities are booked and sent to OFSC, so that it can be used as a routing constraint for any of their customer-facing Activity Types.
Which standard Activity Type features must be enabled to support this requirement?

A. "Allow to create from incoming interface" and "Support of preferred resources"

B. "Allow to create from incoming interface" and "Allow move between resources"

C. "Allow creation in buckets" and "Allow move between resources"

D. "Allow Mass Activities" and "Support of preferred resources"

Discussion 0

Correct Answer: C Vote an answer

Question #3

Your customer wants their field technicians to identify potential upsell opportunities for a premium service they offer by asking their customer whether they would be interested in receiving a free three-month trial.
The technician needs to capture and validate customer details to complete this three-month trial. Which three configurations meet this requirement?

A. Create a File property with a Signature element for customers to complete if they are interested in receiving the trial.

B. Create a String property with an Email element and use Formatting to ensure that only a valid email address can be entered if the customer would like to receive additional information.

C. Create an Enumeration property with two radio buttons, one for "Yes" and another for "No".

D. Create an Integer property with two check boxes, one for "Yes" and another for "No".

E. Create a String property with a Phone element and use a Regular Expression to ensure onl.
properly formatted phone number can be entered if the customer would like to receive additional information

Discussion 0

Correct Answer: A,B,C Vote an answer

Question #4

A field technician has been assigned a scheduled, but not-ordered activity that they need to perform later in q given day.
Their company has a policy that requires their technicians to perform some advance testing as an administrative task prior to beginning work on these types of activities.
Which option enables them to account for their time performing these tasks?

A. Select the 'Prework' action from within the activity record in Oracle Field Service Cloud (OFSC).

B. Create a 'start-after' link template between the preliminary work and the scheduled work.

C. Create a 'start-before' link template between the preliminary work and the scheduled work.

D. Add a new 'Prework' custom property to the 'Edit/View activity' context in Oracle Field Service Cloud (OFSC).

Discussion 0

Correct Answer: C Vote an answer

Question #5

While most field resources for a particular company should see the countdown that displays the estimated time remaining for an activity in Oracle Field Service Cloud (OFSC), their 'contractor resources' that only perform periodica work should NOT see it.
Which configuration supports the requirement to hide the countdown timer for those 'contractor resources' that do NOT need to see it when they are working on their assigned activities?

A. Set the visibility condition for the Activity Timer context to 'hidden' for the 'contractor resources' assigned User Type.

B. Assign the 'contractor resources' to a User Type where the 'Display the remaining activity time' feature is disabled.

C. Assign the 'contractor resources' to a Resource Type where the 'Display the remaining activity time' feature is disabled.

D. Set the visibility condition for the Activity Timer context to 'show* for the User Types that need it, but exclude the ones assigned to the 'contractor resources'.

Discussion 0

Correct Answer: C Vote an answer

Question #6

Your customer wants help configuring a message scenario that, when launched, populates a proper* (A_TIME) with the time the message was created (message_time_of_creation).
What must be entered in the subject and body of the message pattern to support this requirement?

A. The message subject should be: {A_TIME}.
The message body should be: message_time_of_creation.

B. The message subject should be: A.TIME.
The message body should be: {message_time_of_creation}.

C. The message subject should be: message_time_of_creation. The message body should be: A^TIME.

D. The message subject should be: {A_TIME}.
The message body should be: {message_time_of_creation}.

E. The message subject should be: {message_time_oLcreation}. The message body should be: {A_TIME}.

Discussion 0

Correct Answer: A Vote an answer

Question #7

Which two statements are true regarding the correlation between launch conditions and message scenarios within OFSC?

A. A given launch condition can only be assigned to one message scenario at a time.

B. A given launch condition can be assigned to multiple message scenarios simultaneously.

C. A given message scenario can only include one launch condition at a time.

D. A given message scenario can include multiple launch conditions simultaneously.

Discussion 0

Correct Answer: A,D Vote an answer

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Question #8

Which two statements are correct regarding String and Integer properties?

A. Both properties can include regular expressions.

B. Integer properties can be used for check box elements, whereas String properties can be used for phone numbers or email addresses.

C. Both properties can contain alphanumeric characters and punctuation.

D. Both properties are limited in terms of which entity types they can be associated with.

E. Both properties can contain Geolocation elements.

Discussion 0

Correct Answer: A,C Vote an answer

Question #9

A customer is using the following within the "get_capacity" request of the SOAP Capacity API.
<date>2017-05-10</date>
<date>2017-05-15</date>
<location>general</location>
Given the body of the request, which statement is true regarding the dates that will be returned in the response?

A. The customer will obtain results for dates May 10th and May 15th.

B. Only if there is quota available, the customer will obtain results for dates between May 10th and May
15th.

C. The customer will obtain results for dates between May 10th and May 15th, both inclusive.

D. The customer will obtain results for dates between May 10th and May 15th, excluding May 15th.

Discussion 0

Correct Answer: A Vote an answer

Question #10

Which statement is correct regarding Time Slots?

A. is the time window promised to the customer within which an activity must be finished; automatically assigned by the OFSC Routing Engine

B. is an interval that defines when an activity has to be started; automatically assigned by the OFSC Routing Engine

C. is a configured interval that defines when an activity has to be started

D. is the time window promised to the customer within which an activity must be finished automatically assigned by the OFSC Routing Engine

Discussion 0

Correct Answer: D Vote an answer

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