Novell 050-658 Exam Information and Actual Questions

  • Exam Code/Number: 050-658
  • Exam Name/Title: Service and support
  • Certification Provider: Novell
  • Corresponding Certification: 5 CNE
  • Exam Questions: 174
  • Updated On: Jun 08, 2026

050-658
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Novell
050-658 Exam
Service and support

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Novell 050-658 Exam Overview:

Certification Vendor:Novell
Exam Name:Service and Support
Exam Number:050-658
Related Certifications:Certified Novell Engineer (CNE)
Available Languages:English
Sample Questions:Novell 050-658 Sample Questions
Exam Way:Pearson VUE authorized testing center (historical onsite delivery); official delivery method is no longer publicly maintained.
Pre Condition:Historically used as a specialization/requirement within Novell CNE certification tracks; no standalone prerequisite information is officially available.

Novell 050-658 Exam Syllabus Topics:

SectionObjectives
Troubleshooting Methodology- Problem Resolution
  • 1. Verify the solution
  • 2. Confirm that the issue does not recur
  • 3. Eliminate potential causes systematically
- Problem Identification and Analysis
  • 1. Identify possible causes
  • 2. Collect user and system information
  • 3. Assess and define the problem
Service and Support Processes- Customer Communication
  • 1. Provide post-resolution assistance
  • 2. Explain problems and solutions to users
- Documentation
  • 1. Maintain support logs
  • 2. Record problems and resolutions
Network and System Support- Network Services
  • 1. NetWare network services
  • 2. Application connectivity issues
  • 3. Printing services troubleshooting
- Workstation Support
  • 1. Client configuration issues
  • 2. Hardware and software diagnostics


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