Nortel 920-447 Exam Information and Actual Questions

920-447
FREE EXAM DUMPS QUESTIONS & ANSWERS

Certification Vendor:	Nortel
Exam Name:	NNCSE-Contact Center Exam
Exam Number:	920-447
Exam Format:	Multiple Choice
Available Languages:	English
Related Certifications:	NNCSE (Nortel Networks Certified Support Engineer) - Contact Center
Sample Questions:	Nortel 920-447 Sample Questions
Exam Way:	Historically delivered through authorized Nortel/Pearson VUE testing centers (onsite).
Pre Condition:	No publicly documented prerequisite was identified; the exam was intended for engineers supporting Nortel Contact Center solutions and related NNCSE certification tracks.
Official Syllabus URL:	https://app97.nortelnetworks.com/cgi-bin/teds/cs/maintc.jsp?category=12&level=2&subcategory=12

Section	Objectives
Contact Center Solution Architecture	- System Architecture 1. Integration with Communication Server platforms 2. Server and client architecture 3. Contact Center solution components 4. Network topology considerations
Call Routing and Contact Management	- Routing Features 1. Call routing strategies 2. Reporting and monitoring functions 3. Workflow and scripting concepts 4. Skill-based routing
Solution Design and Planning	- Planning 1. Capacity planning 2. Deployment planning 3. High availability and redundancy 4. Hardware and software requirements
Maintenance and Troubleshooting	- Support Operations 1. System diagnostics 2. Performance optimization 3. Fault isolation and recovery procedures 4. Alarm and log analysis
Installation and Configuration	- Implementation 1. Server installation 2. Application and database configuration 3. Agent and supervisor configuration 4. Queue and skillset configuration