Nortel 920-326 Exam Information and Actual Questions
- Exam Code/Number: 920-326
- Exam Name/Title: Nncds-symposium contact center poftfolio
- Certification Provider: Nortel
- Corresponding Certification: NCSS
- Exam Questions: 73
- Updated On: Oct 05, 2026
920-326
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Nortel
920-326 Exam
Nncds-symposium contact center poftfolio
Nortel 920-326 Exam Overview:
| Certification Vendor: | Nortel Networks |
|---|---|
| Exam Name: | Symposium Contact Center Portfolio |
| Exam Number: | 920-326 |
| Related Certifications: | NCSE NNCSS Symposium Contact Center Track |
| Exam Price: | USD 125 - 150 |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 73 - 78 |
| Passing Score: | 70% - 75% |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Exam Format: | Multiple Choice |
| Exam Registration: | Registration (historical) |
| Sample Questions: | Nortel 920-326 Sample Questions |
| Exam Way: | Proctored testing centers (Pearson VUE / Prometric); exam no longer actively offered |
| Pre Condition: | Basic knowledge of Nortel telephony and contact center systems; no mandatory prerequisites |
Nortel 920-326 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Deployment & Maintenance Concepts | 10% | - Troubleshooting fundamentals - Installation and configuration overview |
| Topic 2: Contact Center Design & Sizing | 25% | - Scalability and redundancy design - Hardware and software requirements - Capacity planning and traffic engineering |
| Topic 3: Symposium Contact Center Architecture & Components | 25% | - Server and software components - Network and telephony integration - System overview and portfolio positioning |
| Topic 4: Integration & Interoperability | 15% | - CTI and third-party application interfaces - Integration with Meridian/CS1000 systems |
| Topic 5: Features & Functionality | 25% | - Agent and supervisor tools - Call routing and distribution - Reporting and management interfaces |
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